Position Status:Full TIme

Location:Nashville, TN



The Business Analyst is the representative of business stakeholders on the development team. The Business Analyst’s primary responsibility is to foster a collaborative environment where the real business needs of the customer are understood and solutions are developed that satisfy those needs.



  • Work with project stakeholders to elicit business requirements and ensure the results of the development complies with user and business specifications
  • Work from a vision instead of being solely task-oriented
  • Drive innovation via process improvements and system enhancements that result in increased productivity and customer satisfaction
  • Build strong business relationships across all functional teams involved in releasing or supporting the solution; work with other Business Analysts to understand interdependencies across projects
  • Leverage technical experience to communicate technical constraints and approaches; able to question/challenge development and QA resources to facilitate constructive brainstorming and solution design
  • Create mockups, prototypes, and workflow diagrams when applicable; work with UX Analysts to ensure products are delivered that meet usability standards
  • Work with distributed teams during development & QA to provide guidance and ensure business requirements and functional specifications are met
  • Maintain proficiency in the your project’s applications and features and lead demonstrations during development and prior to release
  • Assist product management, customer service, training, and other operational teams to ensure a smooth transition of new products and features into production by producing documentation/presentations as needed



  • Minimum 5 years experience in Information Technology
  • Minimum 3 years performing application/data analysis
  • Familiarity with project management principles
  • Familiarity with agile development principles
  • Relational database experience; ability to write basic database queries and understand relationships between tables



  • Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives
  • Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources in order to complete tasks in an efficient and timely manner
  • Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems
  • Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely—both verbally and in writing.  Exhibiting a pleasant attitude


  • Accountability - Taking responsibility for one’s actions and the consequences that result from those actions
  • Collaboration - Cooperating and working effectively with others in the pursuit of common goals
  • Adaptability - Being flexible and continuing to function effectively during times of change
  • Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things in order to streamline processes and increase client/customer satisfaction
  • Work Ethic - Setting high standards for one’s work; taking care to ensure all aspects of work are completed accurately