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Customer Equipment Service Representative - DeForest, Wisconsin
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Responsible for:

·         Assists Customers with their equipment conversion and/or set-up of equipment.

·         Locates customer's equipment inconsistencies to avoid packaging quality problems.

·         Assist Ball manufacturing plants with any quality problems at customer locations, coordinating solutions.

·         Assists with training systems to develop and maintain the competence and technical skills of other quality assurance personnel.

·         Assists engineering, plant, and customers in technical areas.

·         Supports product tests at customer locations, coordinating line runs and evaluating results from a technical and performance point of view.

·         Initiates, reviews, masters, and follows all standard operating procedures (SOPs) for your area of responsibility.

·         Establishes and maintains effective work relationships within the department, the division, the group, and the company. Includes ability to handle stress and to interact with others so as to establish and maintain a positive and productive work environment and minimize personal conflicts.

 

Requirements:        

·         Broad training in a related field usually acquired through high school education or equivalent.

·         Job related experience for 1 year minimum.

·         Working knowledge of the following areas:

-       Double seaming operation and the working components of the machine

-       Mechanically accepted practices and procedures

-       Engineering principles, practices, nomenclature, and procedures

-       Can and end manufacture, filler operation, and conveying

·         Ability to apply standard evaluation, selection, and substantial adaptation and modification of standard customer/equipment techniques, procedures, and criteria.

·         Must be able to handle sensitive related and proprietary information in a confidential manner.

·         Ability to effectively instruct and train other employees.

·         Ability to effectively create and maintain a teamwork environment.

·         Ability to perform basic mathematical calculations.

 

Travel: This position requires approximately 75% travel.

 

Relocation assistance is available; position is located in DeForest, WI.

 

Behaviors this person might exhibit: Must possess strong customer service skills and be counted on to constantly perform at a high level of technical competency. Must be a widely trusted, truthful individual that is cool under pressure and will not become irritated when times are tough. Must be a good listener and communicator and be able to provide accurate information in a timely manner. Must also be an excellent problem solver and be able to zero in on the critical few and find effective solutions.

 

Current Ball employees must apply through the company portal and submit an Internal Job Application and resume to Human Resources – POC.  Ball Corporate and Packaging employees must be in their present position as regular, full-time employees for a minimum of one year in order to apply. 

 

EOE M/F/D/V

 




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