DRS Technologies
DRS Technologies, A Finmeccanica Company, provides leading edge products and services to government and commercial customers worldwide. Focused on defense electronics, we develop and manufacture a broad range of mission critical systems and components in the areas of communications, combat systems, battlefield digitization, electro-optics, power systems, data storage, digital imaging, flight safety and space. Headquartered in Parsippany, NJ, the company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com
Position Summary
DRS TSI is seeking a Voice Technician to serve as a central point of contact, working closely with other organizational support groups, to support the installation, maintenance, and daily administration of the classified and unclassified VoIP and telecommunications equipment, and services, for the military throughout Iraq. The position will be located at Camp Victory – Baghdad, Iraq.
Duties and Responsibilities
The VOIP Technician will be required to:
- Work closely with LAN, WAN, Tech Control, Voice O&M, and Help-Desk engineers or technicians while maintaining the current VoIP architecture and services
- Interface with CENTCOM, DISA, vendor and other outside technology or policy support organizations
- Provides training in the use of equipment and supporting software to end users
- Apply understanding of VoIP and telecommunications software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department
- Maintain documentation of configurations, diagrams, all user requests, repairs and reported issues including cause, resolution and preventative actions
- Install new voice communications systems including phones and wiring as well as related system programming, utilizing requisite change and configuration management guidelines
- Provide solutions, discussions and status of normal business processes
- Contribute to the overall design and design improvements of the network infrastructure as it applies to VoIP technology
- Other duties as assigned
Basic Qualifications
Active Secret clearance
BS or BA degree in computer science or related technical field preferred, or a corresponding number of years experience in telecommunications industry
- A Minimum of 6 years experience with voice networks and communication equipment in an environment utilizing Cisco VoIP systems and/or REDCOM IGX
- Under standing and experience with MLPPand building ISDN, E1 and T1 trunks
- Active CCNA certification
- Basic understanding of the function and policy of SIPR and NIPR networks
- Understanding of DISA STIGs and related policies as they pertain to Voice and VoIP communications
- Excellent troubleshooting and analytical skills
- Meet overseas medical deployment qualifications
Additional Desirable Skills and Knowledge
- CCNA Voice, CCVP Certification or a corresponding number of years experience with related equipment, networks and VoIP technology
- Experience with network monitoring and performance management tools
- Experience with ticketing systems and processes
- Experience with Cisco networking, Call Manager Express, CUOM
- Excellent customer service skills and demeanor
- Demonstrated self-starter and demonstrated ability to independently resolve problems
- Ability to perform effectively in a fast paced environment with short timelines
- Ability to maintain a professional and courteous manner in difficult situations
- Ability to maintain high quality work to manage multiple critical projects
- Ability to perform and participate in a team oriented environment
- Ability to communicate effectively with a diverse group of customers
DRS Technologies, Inc. is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the defense and commercial technology areas.