DRS Technologies

DRS Technologies, A Finmeccanica Company, provides leading edge products and services to government and commercial customers worldwide. Focused on defense electronics, we develop and manufacture a broad range of mission critical systems and components in the areas of communications, combat systems, battlefield digitization, electro-optics, power systems, data storage, digital imaging, flight safety and space. Headquartered in Parsippany, NJ, the company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com

Position Summary

DRS TSI is seeking a Voice Engineer to serve as a central point of contact, working closely with other organizational support groups, to support the installation, maintenance, and daily administration of the classified and unclassified VoIP and telecommunications equipment, and services, for the military throughout Iraq. The position will be located at Camp Victory – Baghdad, Iraq.

Duties and Responsibilities

  The Voice Engineer will be required to:  

• Work closely with LAN, WAN, Tech Control, Voice O&M, and Help-Desk engineers, and provide technical support for junior grade WAN technicians

• Interface with CENTCOM, DISA, vendor and other outside technology or policy support organizations
• Provides training in the use of equipment and supporting software to end users
• Apply understanding of VoIP and telecommunications software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department
• Maintain documentation of configurations, diagrams, all user requests, repairs and reported issues including cause, resolution and preventative actions
• Install new voice communications systems including phones and wiring as well as related system programming, utilizing requisite change and configuration management guidelines
• Provide solutions, discussions and status of normal business processes
• Provide VoIP network subject matter expert support for management and other engineers
• Develop and implement technical solutions for integration, change, and improvement to the Iraq theater voice networks as required
• Provide input for network performance and availability reports
• Perform other duties as assigned

 Basic Qualifications

     Active Secret clearance

  Demonstrated advanced technical proficiency with Cisco Call Manager.

• BS or BA degree in computer science or related technical field preferred, or a corresponding number of years experience in telecommunications industry
• A Minimum of 6 years advanced experience with voice networks and communication equipment in an environment utilizing Cisco VoIP systems
• Understanding and experience with MLPP and building ISDN, E1 and T1 trunks
• Active CCIE Voice certification
• Basic understanding of the function and policy of SIPR and NIPR networks
• Understanding of DISA STIGs and related policies as they pertain to Voice and VoIP communications
• Excellent troubleshooting and analytical skills
• Meet overseas medical deployment qualifications

 Additional desired skills and knowledge

• Support level experience with Cisco networking, REDCOM IGX, NORTEL, and Avaya voice systems
• Excellent customer service skills and demeanor
• Demonstrated self-starter and demonstrated ability to independently resolve problems
• Ability to perform effectively in a fast paced environment with short timelines
• Ability to maintain a professional and courteous manner in difficult situations
• Ability to maintain high quality work to manage multiple critical projects
• Ability to perform and participate in a team oriented environment
• Ability to communicate effectively with a diverse group of customers

 DRS Technologies, Inc. is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the defense and commercial technology areas