Position Summary In support of a specific process area, the Solution Delivery Lead is responsible for the management of change requests and application projects from estimation through delivery ensuring compliance with IT processes and negotiated service levels. The SDL with receive high-level business/functional requirements from the corresponding Business Relationship Lead and translate them into detailed technical specifications. The Solution Delivery Lead will lead and perform system configuration and utilize the demand management process for coordinating and scheduling technical development with an onshore/offshore resource pool. Responsibilities include creation of required documentation, unit and system testing and the coordination of cross-functional activities with the other teams. Upon completion of a post implementation support period, the Solution Delivery Lead will be responsible documenting and coordinating the transfer of information and support to the corresponding Application Support Lead. Position Responsibilities but are not limited to: CSR – Corporate Social Responsibility · Understand OH&S standards and performance objectives/targets. · Lead and manage appropriate programs/activities to ensure compliance with applicable company policies and legislative laws and regulations. SEP – Sustainable Environmental Performance · Understand and operate in accordance with company programs, policies and legislative requirements to ensure that environmental standards and performance objective targets are met. BCM – Better Cost Management · Ensure compliance with PMO standards and processes for all development activities · Estimation of time and effort required to execute change requests · Communicate ongoing efforts to the Solution Delivery Manager · Routinely quantify and qualify project team's work · Effectively document and chart projects' status and related information · Communicate project status on a regular basis to the Solution Delivery Manager, Business Relationship Lead and PMO · Manage and participate in all system development phases · Help coordinate engagement of Resource pool resources for support work as needed PMI – Permanent Marketing Innovation · Seek constant improvement · Document and maintain personal and business level goals to strive for their completion · Constant learning to improve skill base and business acumen · Foster a business ownership mentality · Gathering high-level business requirements · Translating requirements into technical specifications · Scheduling and coordination of offshore development work to achieve negotiated deadlines · Coordination of activities with supporting functions including IT Security and System Administration · Perform configuration of SAP modules · Performance of unit and system testing · Support user testing activities · Creation of required system documentation · Execution of all Change and Release Management process requirements HRE – Human Resource Excellence · Supervision of assigned staff · Ensure staff development through planning, mentoring, training and performance reviews · Building a culture of high performance within the team focused on continuous improvement · Able to lead, inspire and engage the team towards the NASC vision, mission and goals · Regularly communicate with the team to identify improvement opportunities and develops action plans addressing these areas · Support IT Service Management and IT Quality processes · Responsible for active support and adherence to IT Service Management procedures · Responsible for support and compliance with change and release management procedures · Responsible for following the Quality Assurance and Testing process Position Dimensions: Think the Business · Consistently makes sound decisions on everyday issues and problems, balancing information gathering with decisiveness. · Excellent decision making and problem solving skills Deliver Results · Demonstrated skills in project management · Focuses on appropriate details, so work gets done accurately; Acts resourcefully to ensure that work is completed within specified time and quality parameters. Act as a Role Model · Demonstrates openness to new ideas, assumptions, and opportunities. Takes advantage of available opportunities to update knowledge, skills, and abilities. · Can consistently be trusted to maintain confidences, and encourages others to do the same. · Can be counted on to always follow through on commitments made to others. Energize People · Demonstrated ability to work with all levels of management · Ability to work in a team environment · Demonstrated customer service attitude and orientation · Excellent communications skills, both verbal and written including outstanding presentation skills Experience & Educational Requirements: · Bachelor's degree in Computer Science or Information Systems or related discipline required, Masters preferred · Minimum of 7 years experience in the development of applications of technology solutions to support business processes · Minimum of 3 years of experience as a technical leadership · Extensive experience in the configuration of SAP ECC, in particular PP, PM, PS. · Extensive experience in developing BW solutions for manufacturing related processes. · Knowledge in BPS solution is a big plus. APO experience is preferred. · Extensive knowledge of Internet-based applications, SAP Portal and PI/XI knowledge or experience preferred · Demonstrated understanding of IT Service Management concepts and procedures · Demonstrated knowledge of the latest technology innovations and their applicability to business operations Other Related Experiences Required or Preferred · Willingness and ability to travel up to 20% of the time · Willingness to provide 7 x 24 support required · Excellent Microsoft Office/Project skills required · ITIL Service Management certification desired | 
