As the leader of specific account(s) within the Pharmaceutical/Healthcare Sector, the Account Director provides thought leadership to assigned clients; is responsible for delivering value across all projects as measured by client satisfaction; is a Maritz ambassador representing all Maritz Practices; provides overall leadership, strategy and direction on specific account growth and development, including responsibility for developing and implementing Growth and Action Plans; has accountability for achieving GM financial targets and driving business growth within specific assigned accounts; manages and is responsible for the development and mentorship of the assigned account team.
As our Account Director, you will:
· Be accountable for business growth and development and identification of opportunities
· Be accountable for timely and accurate pipeline forecasting and reporting for all account growth activities
· Develop and approve scope change strategy with client approval
· Develop opportunity briefs and lead subsequent solution development process
· Proactively develop creative marketing solutions to client business challenges through the application of Maritz integrated services
· Lead the development and writing on all client presentations and proposals
· Ensure timely flow of information and documentation of all client related activity within the project team to and from the client
· Manage Account Supervisors, Account Executives, Account Coordinators and/or other members of the client team as assigned
· Coach and develop the account team in improving client service skills - particularly strategic thinking and proposal/solution development to transfer skills and ensure succession management
· Be accountable for overall client satisfaction for assigned client, group of clients or segment of a key client
· Ensure client satisfaction with project delivery and overall relationship with Maritz; including providing leadership/oversight to client service and/or delivery teams as required to successfully meet client project objectives
· Resolve client satisfaction delivery or other issues responsively and professionally.
· Develop and maintains in-depth knowledge of the client's business, marketing programs, brands, competitors, strategies, sector, etc.
· Lead the creation of a vibrant, energetic and client centric atmosphere on all client teams
· Champion collaboration to lead client focused solution development
· Work effectively together to create a positive employee experience and work environment
· Develop relationships with Maritz US/international client leaders to identify and leverage solutions, best practices and cross border opportunities
· Participate in other sector specific activities, as required and assigned
· Ensure management of projects within Quality Management System requirements.
As our Account Director, you have:
· At least 10+ years in the Pharma and Healthcare Industry
· Direct Pharma Experience an asset
· 3-4 years of agency experience a requirement
· Existing Pharma relationships an asset
· A demonstrated ability to:
o Work effectively at the executive level of client organizations;
o Conduct effective sales presentations;
o Develop new business and build long term client relationships;
o Learn quickly;
o Rapidly adapt to changing requirements and perform under pressure
· The ability to understand the client's sales and marketing strategy and develop value-added solutions
· Strong team orientation
· The ability to effectively leverage diverse areas of expertise toward a common client objective
· Excellent written and oral communication skills
· Strong interpersonal skills and are a self-starter
· Related experience in a strategic marketing or conceptual sales environment consulting with senior and executive-level management
· Minimum 5 to 10 years business experience preferred
· University education preferred
This is your opportunity to join an exceptional team who works hard, has fun and goes above and beyond each day to exceed our clients´ expectations with an entrepreneurial spirit and in a corporate culture that inspires innovation and teamwork
If this describes YOUR career goals, then apply online today!
