At Nordstrom, our goal is to provide outstanding service every day, one customer at a time. The Inverted Pyramid you see here represents our philosophy and our structure, placing our customers at the top. Next are those who directly serve our customers—our salespeople and those who support them. Department managers, buyers, merchandise managers, store managers, regional managers, our executive team and our board of directors then support this group.

The Inverted Pyramid helps remind us that we need to value those closest to our customers. We work hard to make decisions in the best interest of our customers and those serving them.