Overall job objective: Investigate customer payment discrepancies, ensure prompt resolution of such and apply adjustments and reconciliation.

Position Responsibilities (key duties, scope of position, goals, expectations, skill requirements)

Review all customer payment discrepancies in given portfolio or special project portfolio from cash application.

·         Adherence to policies and procedures pertaining to Accounts Receivables, collections, reconciliation and reporting.

·         Review transactions completed by Cash Representative as well as complete Account Reconciliation transaction processing in the proper SAP system.

·         Ensure that all discrepancy backup are forwarded daily by the cash applicators.

·         Review the previous day's discrepancies for assigned accounts and verify the reason or any short/overpayments.  

·         Initiate investigation for resolution and closure of all payment discrepancies.

·         Coordinate investigation with other departments and ensure resolution.

·         Once resolved (approved or denied), enter the appropriate adjustment in SAP.

·         If denied, forward all supporting documentation to customer credit rep/key rep to ensure full payback

·         Enter notes in Get Paid and update daily downloads

·         Advise / raise awareness to the Sr. Specialist / Team Lead of any substantial denied items as they occur and in monthly reporting, (Monthly Operations Report).

Maintain customer accounts, address customer inquiries and ensure ongoing communication of information to the Sr. Account Reconciliation Specialist / Team Lead.

·         In conjunction with the Sr. Account Reconciliation Specialist / Team Lead, ensure that the various customer accounts are kept reconciled and up-to-date.

·         Process adjustments and application of offsetting debits/credits.

·         Respond to customer inquiries concerning account reconciliation issues.

·         Review and apply select customer payments.

Provide support with other Order to Cash functions

·         Support resource to other Order to Cash functions as directed.

·         Participate and Support in the Period End activities.

·         In addition to the core functions described above, additional responsibilities may be assigned as required.

Address and assist in resolving any operational, procedural or process issues that may be encountered or result in potential exposure to Holcim US and Holcim Canada.

·         Investigate any process/procedural/ operational issues that hinder the flow of information or prompt closure of problems. Root cause analysis / resolution.

·         Investigate process/procedures to assist the cash applicators in addressing or reducing the number of discrepancies created during cash application.

·         Contribute to the ongoing mandate of process improvements within Credit / Account Reconciliation and other areas to enhance efficiency, communication of information and reduce potential exposures.

Other Related Experiences Required or Preferred

·         Bilingual (English and French) written and oral required

·         2-4 years experience in operational accounting, account reconciliation.

·         SAP experience an asset.

·         Manufacturing, distribution industry or shared services experience beneficial

·         Proficiency in Excel and office productivity tools (MS Office, Lotus Notes, etc.)

Educational Criteria

·         Post-Secondary degree in business or related field preferred

Position Dimensions (Core Competencies)

·         Communications - Communicates with impact and creates an environment in which people communicate openly and honestly.

·         Detail oriented with effective planning and organizational skills.

·         Analysis and Problem Solving - Effectively examines events, issues and problems to generate optimal solutions in a timely manner

·         Able to demonstrate flexibility with job duties and scope of work

·         Foster Teamwork and Cooperation – Foster a sense of collaboration and work effectively across the organization to achieve goals.

·         Adapts and Learns- Work effectively in the face of ambiguity, shifting priorities and rapid change while actively developing one's skills and capabilities.

·         Able to manage electronic files effectively

·         Customer Focus – Foster a customer- focused environment delivering exceptional customer service and anticipating future customer needs.