Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Telecommunications Specialist

Competition #:814419

Job Title:Telecommunications Specialist

Department:IT - Technical Services

Job Category:Information Technology

New Work Type:Casual

Positions Available:1

Union Affiliation:NU

Posted Date:13/11/17

Closing date:24/11/17

Salary Range:$24.29 - $29.01 per hour

FTE Assignment (Cas=0.000001):0.000001


The Telecommunications Specialist is a team player who is responsible for:

  • Accounting for the overall efficient operation of the voice network
  • Day to day troubleshooting and resolution of help desk tickets
  • Cabling cross-connects; installation of phones; setup of voicemail, ACDs and Voice menus
  • Day to day activities such as daily maintenance on systems, scheduled preventative maintenance, backups of systems, checking error logs and troubleshooting as necessary
  • Expediting in a timely fashion,  telecom system problem assessment and/or resolution with internal & external technical staff or service providers that cannot be resolved by the first tier of support
  • Providing Telecom support across multiple hospital and partnership sites
  • Reviewing, updating or developing documentation, policies and procedures
  • Relevant user communications with any system or procedural implementation/update
  • Providing expert level information, administration, and support to the Hospital community
  • Providing technical expertise and guidance on the full range of voice and data technology
  • Consulting with other technical personnel within ICT, external vendors and service providers
  • Being proactively involved in configuration and administration of the telephones, telephone servers, voicemail and other telecom systems
  • Research and keeping abreast of technological innovation trends in the marketplace
  • Solving technical problems and issues as well as customer related problems on a timely basis
  • Providing superior customer service during the ticket resolution process
  • Assisting the Manager, Technical Services in department tactical planning and project management of various projects and hospital initiatives
  • Carrying a mobile device 7x24 and participating in rotational on-call


  • Diploma or Undergraduate degree in Computer Science, Engineering, Electronics or Telecommunications
  • Knowledge of Belden/NORDX Bix cross connect cabling
  • Experience with Nortel equipment (CS1000M, CS1000E and various telephone sets)
  • Experience working with Cisco Systems (Call Manager, Cisco phones, Gateways, Cisco Unity Connection etc)
  • Experience with voicemail systems
  • Experienced with computers and common software platforms (MS Office, Email, etc)
  • Must possess superior customer service skills
  • Must possess excellent communication skills