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Clerical Assistant - Inpatient Orthopaedics

Competition #:798384

Job Title:Clerical Assistant - Inpatient Orthopaedics

Department:Orthopaedics

Job Category:Administrative/Clerical Support

New Work Type:Full-Time Permanent

Positions Available:2

Union Affiliation:NU

Posted Date:15/02/17

Closing date:27/02/17

Salary Range:$22.68 - $26.68 per hour

FTE Assignment (Cas=0.000001):1.0

The primary role of the Clerical Assistant in an In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of the position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

DUTIES & RESPONSIBILITIES:

  • Provides a broad range of secretarial and clerical support to the daily operations of a specific department
  • Provides excellent customer service by phone, in person, and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
  • Coordinates timing and record keeping relating to patient admission, discharges, transfers, and tests
  • Maintains patient charts 
  • Arranges and coordinates appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
  • Collaborates with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visits, or other unit/department coordination processes
  • Manages requests in a timely manner, based on priority
  • Organizes transfers, services and equipment for the unit e.g., ambulance transfers, porters, requests for maintenance of unit supplies and equipment
  • Reviews, orders and/or picks up supplies and equipment and maintains inventory, with oversight from CLM or designate
  • Updates hospital bed management system and unit patient boards
  • Updates infection control patient status and related signage

QUALIFICATIONS:

  • Graduate of a recognized Office Administration program or equivalent
  • Requires a Medical Terminology certificate
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook
  • Ability to communicate clearly and fluently in English
  • Excellent interpersonal and communication skills
  • Good judgment and discretion
  • Works well under pressure
  • Highly organized and efficient time manager
  • Problem solver
  • Must be able to prioritize and multitask

In this position, this department offers day, evening, night, weekend and/or statutory holiday shifts, you will be required to work these shifts on a rotational basis as per the specific needs of the department.