Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Clerical Assistant - Therapeutic Endoscopy

Competition #:828349

Job Title:Clerical Assistant - Therapeutic Endoscopy

Department:Therapeutic Endoscopy

Job Category:Administrative/Clerical Support

New Work Type:Full-Time Permanent

Positions Available:1

Union Affiliation:NU

Posted Date:10/08/18

Closing date:17/08/18

FTE Assignment (Cas=0.000001):100


Reporting directly to the Clinical Leader/Manager, the Clerical Assistant  is an intregral member of the Endoscopy Team and Gastroenterology and General Sugery and will be responsible for performing a broad range of administrative, secretarial,  and  support services for the both Units  as a highly organized, self-motivated, results-oriented individual, you will be accountable to:  

  • Provide reception  for patients/families and staff members.
  • Meet and register patients for Endoscopic procedures.
  • Manage all incoming and outgoing telephone calls and faxes and operates a multi-line telephone. Triage calls as appropriate to team members in a timely manners
  • Register and pre-register all patients in the computer system
  • Assemble and prepare patient's charts and ensuring strict confidentiality of patient records.
  • Participate in quality improvement projects.
  • Submits post case data  meeting coding requirements.
  • Act as a resource to other team members, providing assistance, orientation and collaboration to minimize/eliminate problems and duplication of tasks.
  • Attend and participate in staff meetings, when required.
  • Collaborate with centralized departments to obtain patient services e.g. housekeeping, volunteer services, translation services, telecommunications, engineering, etc.
  • Responsible for other duties as required.
  • Works with and assists all members of the endoscopy team


  • Graduate of a recognized Office Administration Program.
  • Must have Medical Terminology Certificate or equivalent.
  • Minimum of one year clerical experience in the health care setting.
  • Demonstrated computer knowledge with proven aptitude in Word, Excel, Access, Groupwise, Hospital Registration System,  Clinical Database with a willingness to continually upgrade skills as required.
  • Previous experience with procedural booking systems an asset.
  • Excellent communication skills, both verbal and written to communicate with patients, families and team members and exercise good judgement in a pleasant, effective, tactful manner.
  • Excellent time management and organization skills to work with a high volume of patients and competing priorities.
  • Excellent customer service skills with proven success working as part of a team. 
  • Demonstrated commitment to and understanding of the policies, procedures and mission and values of St. Michael's Hospital. 
  • Must have an excellent attendance record.