Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Clerical Assistant - Renal Transplant Program

Competition #:840346

Job Title:Clerical Assistant - Renal Transplant Program

Department:Renal Transplant Program

Job Category:Administrative/Clerical Support

New Work Type:Casual

Positions Available:1

Union Affiliation:NU

Posted Date:11/04/19

Closing date:19/04/19

Salary Range:$23.00 - $27.46 per hour

FTE Assignment (Cas=0.000001):0.0000001

The primary role of a Clerical Assistant is to provide administrative and clerical support to the daily operations of the Transplant and Nephrology Clinics. The Clerical Assistant will rotate through the various job assignments on a regular and as needed basis to provide coverage as part of the greater clerical team within transplant. Clerical Staff are expected to perform proficiently in all areas as described below.

RESPONSIBILITIES

  • Provide clerical and administrative support to the transplant clinics as well as the staff working within;
  • Provide professional and personable first contact by phone, in person and electronically for patients, staff and visitors
  • Perform reception duties which include booking appointments; procedures, blood work, referrals for outpatients; answering the telephone and taking messages; Re-direct all other inquiries as appropriate; Re-schedule as necessary (mail appointment detail notices as required)
  • Perform other clerical duties such as; photocopying; faxing; and mailings; orders and maintains inventory of supplies and equipment
  • Prepare clinic room pre, in –room and post patient visit- according to the clinic specialty processes including available requisition and functioning of equipment
  • Interact with multiple stakeholders such as physicians, clinical staff (RN, Health Disciplines), patients, families, visitors, volunteers and intradepartmental supports (diagnostics, housekeeping, portering)
  • Effectively manage, reprioritizing and scheduling of patient appointments
  • Data entry when required

QUALIFICATIONS

  • Graduate of a recognized Office Administration program or equivalent experience
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
  • Communicate clearly and fluently in English
  • Excellent interpersonal and communication skills
  • Good judgment and discretion
  • Work well under pressure
  • Highly organized and efficient time manager
  • Problem solver
  • Flexibility in rotating job assignments