Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Clerical Assistant - Renal Transplant Program

Competition #:840346

Job Title:Clerical Assistant - Renal Transplant Program

Department:Renal Transplant Program

Job Category:Administrative/Clerical Support

New Work Type:Casual

Positions Available:1

Union Affiliation:NU

Posted Date:11/04/19

Closing date:19/04/19

Salary Range:$23.00 - $27.46 per hour

FTE Assignment (Cas=0.000001):0.0000001

The primary role of a Clerical Assistant is to provide administrative and clerical support to the daily operations of the Transplant and Nephrology Clinics. The Clerical Assistant will rotate through the various job assignments on a regular and as needed basis to provide coverage as part of the greater clerical team within transplant. Clerical Staff are expected to perform proficiently in all areas as described below.


  • Provide clerical and administrative support to the transplant clinics as well as the staff working within;
  • Provide professional and personable first contact by phone, in person and electronically for patients, staff and visitors
  • Perform reception duties which include booking appointments; procedures, blood work, referrals for outpatients; answering the telephone and taking messages; Re-direct all other inquiries as appropriate; Re-schedule as necessary (mail appointment detail notices as required)
  • Perform other clerical duties such as; photocopying; faxing; and mailings; orders and maintains inventory of supplies and equipment
  • Prepare clinic room pre, in –room and post patient visit- according to the clinic specialty processes including available requisition and functioning of equipment
  • Interact with multiple stakeholders such as physicians, clinical staff (RN, Health Disciplines), patients, families, visitors, volunteers and intradepartmental supports (diagnostics, housekeeping, portering)
  • Effectively manage, reprioritizing and scheduling of patient appointments
  • Data entry when required


  • Graduate of a recognized Office Administration program or equivalent experience
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
  • Communicate clearly and fluently in English
  • Excellent interpersonal and communication skills
  • Good judgment and discretion
  • Work well under pressure
  • Highly organized and efficient time manager
  • Problem solver
  • Flexibility in rotating job assignments