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You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Operations Leader, Diagnostic Labs Haematology

Competition #:833730

Job Title:Operations Leader, Diagnostic Labs Haematology

Department:Diagnostic Labs Haematology

Job Category:Health Disciplines

New Work Type:Full-Time Permanent

Positions Available:1

Union Affiliation:NU

Posted Date:05/04/19

Closing date:26/05/19

Salary Range:$40.10 - $47.89 per hour

FTE Assignment (Cas=0.000001):1.0


  • Providing day-to-day operational direction and clinical expertise to the laboratory division of Haematology.
  • Working collaboratively with medical Heads for efficient day-to-day operations.
  • Assisting the Manager in achieving and maintaining a cost efficient laboratory operation.
  • Responsible for quality management activities, continuous improvement and indicator development.
  • Monitoring supplies and ordering as required.
  • Providing technical expertise and knowledge to staff and to internal and external clients.
  • Scheduling of staff and related functions such as; ensuring that staffing is maintained at efficient and optimal levels.
  • Collecting data, preparing, and submitting statistical reports monitoring outcomes against operational goals.
  • Managing operational issues arising and facilitating problem-solving and/or dispute resolution.
  • Troubleshooting equipment/procedure problems.
  • Performing specialized benchwork when short-staffed or as required.
  • Implementing and ensuring compliance with the Ontario Laboratory Accreditation (OLA) standards, proficiency testing, and other accrediting bodies.
  • Organizing and facilitating regular staff meetings.
  • Supervising and coaching staff and problem-solving issues.


  • Qualified as a medical laboratory technologist with current registration with C.M.L.T.O. in the relevant discipline
  • A.R.T. certification with C.S.M.L.S. or bachelor’s degree preferred
  • Minimum of 5 years of relevant laboratory experience
  • Must have 3 years clinical laboratory supervisory experience
  • Must have proven leadership skills
  • Proficiency and expertise in the specialty area
  • Excellent interpersonal skills and ability to inspire team work
  • Excellent written and verbal communication skills
  • Good time management skills
  • Experience with quality management system, teaching and research
  • Competent in problem-solving and decision-making
  • Ability to prioritize the operation’s workload