Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Health Promoter Emergency

Competition #:840600

Job Title:Health Promoter Emergency

Job Category:Health Disciplines

New Work Type:Full-Time Temporary

Positions Available:1

Union Affiliation:NU

Posted Date:17/04/19

Closing date:28/04/19

Salary Range:$28.98 - $34.60 per hour

Length of Temporary Assignment:12 months

FTE Assignment (Cas=0.000001):1.0

The Inner City Health (ICH) Program serves a diverse, multi-ethnic population across the lifespan, from newborn to the elderly. Situated in the heart of the Toronto Central LHIN, we are nestled in a community with some of the highest and lowest income residents. We have a particular focus on meeting the needs of populations who face marginalization and disadvantage. In particular, we strive to provide sensitive, holistic care and support for the homeless and under housed, people with HIV/AIDS, individuals with severe and persistent mental illness and addictions, frail seniors, LGBTQ individuals, vulnerable women and children, the Aboriginal community and many more. The Health Promoter will work with patients/clients of the Emergency Department (ED), General Internal Medicine (GIM) and Mental Health and Addictions Service (MHAS).

The Health Promoter will implement social determinants of health-informed interventions and advocacy approaches to assist low-income clients to access and optimize available income supports so they can attain, maintain, and enhance their health and well-being.


  • Provides one-to-one income security focused case management support and ongoing follow-up to low-income patients during their time at St. Michael’s Hospital from the point of ED presentation to discharge.
  • Uses excellent engagement skills to build trust with clients in order to address and optimize available income supports.
  • Works with low income patients in ED, GIM and MHAS, during their time in hospital in collaboration with the care team.
  • Develops and implements targeted information self-help and health promotion sessions  such as; banking basics, income tax submissions, social service forms etc. for the targeted population
  • Develops and maintains up-to-date detailed knowledge of social determinants of health, financial issues and financial services affecting low-income people.
  • Assists individual low-income patients with income security-focused health promotion interventions.
  • Assists individual people who are non-insured due to immigration status with navigation support to receive appropriate treatment in a timely fashion and make appropriate referrals when necessary.
  • Liaises with external organizations, including community social support agencies, legal aid clinics, homeless support agencies, advocacy groups and agencies focused on vulnerable sub-populations to develop referral pathways and supports for patients, with a focus on empowering patients to become change agents.
  • Develops the capacity of Inner City Health Program’s physicians and staff to identify low income patients and address income security from a health promotion perspective. 
  • Creates educational sessions and communications for physicians (CME) and other FHT staff (CPD), as well as for health provider trainees.
  • Develops tools to assist in the identification and intervention of low income as a health risk.
  • Assesses the Inner City Health Program’s capacity to address poverty as a health risk by developing a scorecard or measureable indicators (e.g. ability to identify clients, presence of team resources, presence of and links to community resources), including an annual report on progress in meeting those indicators.
  • Works with the leadership team and other stakeholders to develop a high impact position within the Inner City Health Program that is replicable and sustainable. 
  • Develops a template for this position that can be used by other hospitals to create similar positions.
  • Provides advice regarding the design of evaluation protocols.
  • Participates in evaluation data collection as needed.



  • Post-secondary education in health promotion, public health, social science, or a related discipline required
  • Minimum 5 years' experience in community outreach, social service industry or a former beneficiary of the social service sector may be accepted in lieu required
  • Experience working in a health care environment
  • Must have demonstrated experience in providing one-on-one case management support (including assessment and problem-solving) to people with diverse experiences and identities, including language, ethnicity, income, education, housing, gender identity, ability and mental health status.
  • Must have demonstrated experience and knowledge supporting individuals who are undocumented, non-insured due to immigration issues and living in Toronto.
  • Excellent verbal and written communication.  Listening, organizational, multi-tasking and problem-solving skills.
  • Experience and knowledge of client advocacy, community organizing techniques, and program design, implementation and evaluation
  • Knowledge of issues faced by communities facing marginalization, including the impact of poverty and income inequality on health
  • Demonstrated commitment to and knowledge of community-based health care and resources
  • Demonstrated ability to work effectively in a multi-disciplinary team environment
  • Ability to work with diverse stakeholders
  • Demonstrable knowledge of financial matters affecting low-income people, including knowledge in the following areas: federal and provincial income security programs and policies, the Canadian and Ontario tax systems, access to financial services, assets and savings vehicles, and other income support programs such as WSIB and private insurance companies.  The ability to develop and maintain up to date knowledge in these areas.
  • Demonstrated knowledge of health services and support programs for the non-insured people in Toronto
  • The ability to take initiative and demonstrate flexibility and advanced problem solving skills, in order to work with complex client situations and to enthusiastically develop a unique health team position.
  • Experience in building relationships with community partners that are outside the health care system.
  • Experience with multi-disciplinary health teams an asset.
  • Experience in the development of educational materials targeted at health providers and patients.
  • Experience with data collection, research and quality improvement.