Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Team Leader - CC & STEPS Mental Health

Competition #:844052

Job Title:Team Leader - CC & STEPS Mental Health

Job Category:Health Disciplines

New Work Type:Full-Time Permanent

Positions Available:1

Union Affiliation:Non Union

Posted Date:11/06/19

Closing date:18/06/19

Salary Range:$40.10 - $47.89 per hour

FTE Assignment (Cas=0.000001):1.0

The STEPS for Youth and Community Connections Case Management programs are part of St. Michael’s Community Mental Health Service.  The STEPS for Youth program is designed to provide early intervention services for youth and young adults aged 16-34 who may be experiencing signs and symptoms of what may be a first episode of psychosis. The interprofessional STEPS team provides outreach, treatment, recovery and support services to clients and support on a one-to-one and group basis. The Community Connections Case Management is designed to provide intensive case management services for adults aged 18-65 who are living with psychotic disorders. The Community Mental Health Team Leader role offers an exciting opportunity for a strong clinician with good leadership and organizational skills.  


  • Provides outreach case management for a caseload of clients from the STEPS and Community Connections programs
  • Develops client-centered discharge plans to promote effective transitions in care
  • Identifies STEPS and COMMUNITY CONNECTIONS clients with complex care needs who meet MOHLTC criteria for collaborative care planning
  • Chairs collaborative care planning meetings with clients, families and community agencies in attendance
  • Participates in the Early Intervention Program Network and the Mid-East Toronto Health Link (METHL) Coordinated Care Planning Community of Practice Working Group
  • Provides monthly 1:1 coaching and mentoring sessions for individual clinicians to promote ongoing practice development
  • Chairs interprofessional recovery care planning meetings to review client goals and progress towards same
  • Assesses all new referrals received from Central Intake Committee and through Access Point for fit with program eligibility criteria
  • Assigns new clients to psychiatrists and clinicians using a rotational schedule
  • Advocates for discharge from clinical programs to a more appropriate level of care as required
  • Assists with orientating new staff ensuring staff are familiar with program processes, policies and procedures
  • Provides educational in-service sessions for staff on issues and trends in community mental health care
  • Works collaboratively with team members to problem solve and resolve issues related to workload
  • Works collaboratively with the Clinical Leader/Manager to develop and implement strategies to improve work flow processes to increase efficiencies in workload and service delivery
  • Collects data, prepares and submits statistical reports to meet MOHLTC requirements
  • Participates in quality improvement projects being implemented on the STEPS and COMMUNITY CONNECTIONS teams
  • Participates in Mental Health and Addictions Service and hospital-wide committees as assigned


  • Completion of a recognized Master’s Degree in a related Health Discipline (Social Work or Occupational Therapy)
  • Ability to be registered with Ontario College of Social Workers and Social Service Workers (OCSWSSW) or College of Occupational Therapists of Ontario (COTO)
  • CPR certification
  • Minimum 3 years of full-time experience working in a clinical capacity in a community mental health model of care (Intensive Case Management, Assertive Community Treatment or Flexible Assertive Community Treatment Team)
  • Demonstrated experience providing recovery-oriented mental health and addictions care to individuals living with mental illness and/or addictions
  • Previous experience coaching and mentoring students and/or staff preferred
  • Excellent knowledge of the early intervention and intensive case management models of care and MOHLTC community mental health standards
  • Excellent knowledge of the values, principles and practices of recovery-oriented care
  • Very good knowledge of the social determinants of health as well as the challenges faced by disadvantaged populations
  • Excellent communication and interpersonal skills
  • Excellent oral presentation and writing skills
  • Very good conflict resolution and mediation skills
  • Sound time management and organizational skills
  • Familiarity with quality improvement science is preferred
  • Excellent punctuality and attendance record