Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Director, Hospital Operations

Competition #:809352

Job Title:Director, Hospital Operations

Department:Diabetes Comprehensive Care

Job Category:Management

New Work Type:Casual

Positions Available:1

Union Affiliation:NU

Posted Date:11/08/17

Closing date:11/09/17

Salary Range:$55.13 - $65.57 per hour

FTE Assignment (Cas=0.000001):0.000001

The Director, Hospital Operations is an integral member of the hospital administrative team and maintains a highly visible presence across the organization on evenings, nights and weekends. This role acts as a key resource for nursing and non-nursing staff, to ensure clinical, operational and support functions are coordinated, to meet the hospital’s objective of excellence in access and delivery of care to patients. The Director, Hospital Operations performs the role with a high level of authority and autonomy, while ensuring an environment where the hospital’s Mission, Vision and Values is supported.

Reporting to the Program Director, Diabetes Comprehensive Care, the responsibilities assigned to the position include:

  • Leadership and management of hospital operations with an emphasis on facilitating patient flow and managing hospital capacity including assignment and direction of clinical and non-clinical staff as required.
  • Ensuring effective communication, consultation and collaboration with internal and external health care teams, patients and their family and community members.
  • On-site management of all diagnostic and support service activities which are staffed during evening, overnight and weekend shifts.
  • Ensuring staff compliance with quality improvement and other corporate programs, and performing cross-functional and other duties as assigned and/or required.
  • Analyses data and assists unit staff in prioritizing care issues related to patient flow, utilization and staffing.
  • Provides assistance and encourages staff using problem solving techniques to resolve conflict issues.
  • Acts as an authority, resource, facilitator, coach, mentor, and role model for front line staff regarding clinical, non-clinical and support team decision-making.
  • Routinely collaborates with the patient access and flow portfolio to monitor patient flow reports to analyze throughput. Identify barriers and recommend changes/process improvements.
  • Monitors patient flow reports to analyze throughput. Identifies barriers and recommends changes/improvements.
  • Encourages nursing staff to practice in compliance with the College of Nurses’ Standards of Practice
  • Proactively identifies patient care/safety issues and communicates concerns or complaints to the unit CLM or patient affairs in a timely manner.
  • Ensures a safe environment for patients, family members and staff.
  • Circulates daily through all clinical units and service operations, communicating with patient care and support service teams.
  • Coordinates care delivery with unit leaders.
  • Acts as the incident manager for operational codes (eg. code brown, grey, etc) after hours/weekends
  • Responsible for all hospital operations after hours and communication of concerns and needed follow-up to day directors


  • Completion of a Master's Degree program in Nursing, or Health Administration, or recognized equivalent required; Business Administration an asset.
  • Completion of a B.L.S. certificate program required.
  • Knowledge of clinical and non-clinical hospital operations required
  • Knowledge of Risk Management principles required
  • 3-5 years recent acute care clinical experience required; bed management experience an asset
  • Demonstrated leadership skill required
  • Excellent verbal and written communication skills required, with effective comprehension skills required
  • Excellent conflict resolution and negotiation skills required
  • Excellent attendance record and punctuality required
  • Effective analytical and human relations skills required
  • Very good computer skills required
  • Highly developed critical thinking, problem solving, and planning and evaluation skills
  • Proven ability to facilitate organizational change and quality improvement initiatives required
  • Ability to manage the activities of a diverse group of professional and support staff required
  • Ability to be flexible, adaptable as the situation demands and demonstrate composure under pressure/stressful conditions to meet multiple and competing deadlines required
  • Ability to multi task and take initiative as directed by the situation required
  • Ability to work Monday to Friday evening/night, weekends rotations and statutory holidays required
  • Current certificate of licensure/registration with the College of Nurses of Ontario required
  • Current membership in RNAO preferred


Must be available to work evening, night and weekend rotations.
Monday to Friday: 1530-2330, 2330-0730
Weekends and Statutory Holidays: 0730-1930, 1930-0730, or 0730-1530, 1530-2330 & 2330-0730