Working Here at St. Michael's Hospital

You are viewing a vacancy at St. Michael’s Hospital, now a member of a new health network along with Providence Healthcare and St. Joseph’s Health Centre. Together, we are committed to a shared purpose of advancing the health of our patients and our urban communities.

Clinical Leader/Manager - Emergency

Competition #:814436

Job Title:Clinical Leader/Manager - Emergency


Job Category:Management

New Work Type:Full-Time Permanent

Positions Available:1

Union Affiliation:NU

Posted Date:13/11/17

Closing date:26/11/17

Salary Range:$50.61 - $60.42 per hour

FTE Assignment (Cas=0.000001):1.0

The St. Michael's Hospital emergency department (ED) serves a large and diverse inner city population and supports a number of important tertiary programs such as trauma, neurosurgery, vascular surgery, Code STEMI, Code Stroke, and Mobile Crisis Intervention (Mental Health). We offer unique services designed to meet the needs of our population, including: geriatric emergency management, social work, community peer support, nurse practitioners, 27/7 in-department emergency psychiatry, and a needle exchange program for injection drug users. We also house the Rotary Transition Centre, a 24-hour facility that provides temporary refuge to ED visitors who no longer require hospital care but require one or more supports to ensure safe return to the community.

Most recently renovated in 2000, the current space was designed for an annual volume of 45,000 patients. Currently the ED sees 75,000 patients annually. A new Best in Class Emergency Department has been designed as part of the ambitious St. Michael’s Hospital (SMH) 3.0 project and is slated to open in 2019-20. The first of several new spaces will open in January 2017. It will comprise 36 monitored treatment spaces maximizing patient safety, experience, access and flow, while also optimizing staff experience.

This is an exciting opportunity for an innovative, dynamic and solutions-oriented individual to draw upon their team-building and change management skills to help lead a multi-disciplinary team in advancing this organizational redesign initiative. Additionally, you will be responsible for the seamless integration of new models of patient care delivery within the department while ensuring that roles, responsibilities and functions continue to evolve to meet changing corporate needs. Your collaborative and engaging leadership style will support the successful transition into the new department.



As a member of the Emergency Department Leadership Team, you will;

  • Manage the day to day operations of this busy emergency department, including assuming accountability for the quality of patient care, the efficient and responsible utilization of fiscal and human resources and for the development of innovative, team-based approaches to departmental operations. Collaborate with all areas within the hospital and have many key interactions with internal and external partners
  • Support and create new patient care pathways and other innovations that facilitate timely and sensitive care
  • Oversee the Rotary Club of Toronto Transition Centre
  • Lead key activities related to the SMH 3.0 redevelopment of the new emergency department
  • Develop effective communication strategies that ensures timely information flow throughout the Emergency Department, between staff and physicians and with key stakeholders internal and external to the hospital.


  • Evidence of certification with the College of Nurses. An undergraduate degree in Nursing required
  • A Master´s degree in nursing, health administration, social services or related program required
  • Minimum 5 years of emergency department nursing experience required.
  • Ability to work well with others
  • High emotional intelligence is required
  • Demonstrated commitment to the visions, goals, missions and values of the hospital
  • Demonstrated clinical leadership skills, human resources management skills, and financial management skills.
  • Ability to create innovative partnerships
  • Proven ability to engage staff for change management
  • Proven success in engaging staff and physicians to create a collaborative culture
  • Proven success in engaging and providing inspirational leadership in a team environment and ability to encourage innovation, decision making and creativity among staff.
  • Strong analytical and conceptual skills with the ability to analyze and utilize clinical and management data for planning purposes.
  • Organizational skills to manage competing priorities and balance multiple, disparate tasks.
  • Previous project management experience and ability to facilitate groups an asset.
  • Previous experience and knowledge of process mapping and implementing LEAN methods within a department is an asset
  • Experience working in a unionized environment required