St. Michael's Hospital

DUTIES AND RESPONSIBILITIES:

Complete ownership and management of numerous aspects of the implementation process for complex clinical systems including:

a.       System selection;

b.       Contract review and Project Kick-Off;

c.       Project planning and financial forecasting;

d.       Resource scheduling and management of key resources;

e.       Schedule execution and management;

f.       Management of system implementation and integration activities;

g.       Manage roll-out and go-live process;

h.       Transition to Support Team post-go-live;

i.       Manage all internal and external project interfaces across teams and organizational
         levels,including client & executive levels.

• Manage, multi-product implementations across multiple concurrent engagements including leading & coordinating separate project teams.
• Primary initial assignment will be to lead the implementation of CPOE & eMAR across inpatient services including managing team, assessing technical and leading change management. Requires partnering with Professional practice, medical and clinical informatics.
• Integrate multiple project plans into a single program plan for engagements as needed.
• Manage the stakeholder & user relationships, including management of scope, expectations, status and issues follow-up.
• Actively manage customer satisfaction and customer quality requirements and issues.
• Assure compliance and adherence to established processes and project methodologies.
• Accurate and timely resource forecasting across all projects consistent with St. Michael's Hospital policies and procedures.
•  Adeptly identify, prioritize, communicate and drive resolution of critical issues and risks to mitigate negative impact to customer satisfaction, schedule or expense forecasts.
• Effectively manage through difficult situations with clear timely decision making and incisive and creative problem solving.

QUALIFICATIONS:

• An undergraduate degree in nursing, health administration/ sciences, informatics or related field, coupled with a minimum of six years of healthcare experience serving in a leadership role at a hospital, vendor, or consulting company.
• Minimum of two years of experience with managing complex clinical information systems projects.
• Knowledge of Project Management methodologies.
• Conversant in various tools for management, project planning, and time tracking, e.g. MS Project, MS Excel, and MS Visio.
• Detail oriented with excellent analytical and problem solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge trends in Canadian health informatics.
• Knowledge of clinical information systems.
• Exhibit excellent organizational and teamwork skills.
• Strong interpersonal skills and ability to deal effectively in a team environment including group facilitation, mediation, and conflict resolution skills.
• Proven oral and written communication and presentation skills.
• Ability to multi-task with a high degree of focus and work to tight timelines.
• Strong ability to negotiate with and influence others.
• High level of initiative and self-direction.
• Demonstrated leadership and commitment to continuous professional learning.
• Function within a 7/24 environment and be on-call during off-hours.