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Disability Advisor
Disability Advisor

Disability Advisor

849212New York, NY$190K-210K

MTA Transformation Job Description


Job Title: Disability Advisor, MTA Transformation

Department/Division: Chairman/CEO

Location: 2 Broadway, NY, NY                                          

FLSA: Administrative

Financial Disclosure: Policy Maker             


The Disability Advisor will lead MTA Transformational efforts related to the strategic vision for the improvement of accessibility at all MTA agencies for customers of all abilities. 

This position is responsible for providing executive direction for accessibility programs at all MTA agencies for persons with disabilities. Responsible for providing leadership and direction to both internal and external stakeholders in the planning and administration of Title II Americans with Disability Act (ADA) compliance, ensuring easy access to MTA services for qualified individuals with disabilities.  Responsible for ensuring coordination of services and addressing complaints and concerns regarding provisions of services, activities, programs, and benefits in accordance with Title II of the Americans with Disability Act.



  • Responsible for the development of a prioritized plan to address accessibility deficiencies across the MTA network.
  • Directs efforts to increase coverage of accessible stations, including introduction of elevators and other accessibility features.
  • Directs and oversees the expansion of training specifically to station agents, paratransit and bus operators and others.
  • Improves communication and introduce new tools designed to help customers access the network.
  • Responsible for the development of policies, procedures, and strategic planning for all accessibility programs across the MTA.
  • Directs and oversees the review, evaluation, and determination of citizen requests for Title II ADA accommodations.
  • Responds to inquiries and accessibility requests from members of the public, track complaints and corrective actions, prepare progress reports and recommendations, report violations, track trends, and conduct field visits as needed.
  • Apprises senior management and other appropriate personnel of accessibility concerns and assist with all aspects of the agency’s internal accommodation process.
  • Participates in community outreach; maintain good working relationships; and attend meetings of organizations representing people with disabilities. Represent the interests of the MTA as requested and chairs requisite public forums.
  • Directs and oversees facility review surveys; document existing conditions, including programs and/or service accessibility needs for future improvement projects.
  • Responsible to coordinate with MTA agencies to eliminate physical or policy barriers as required by law, assist agencies with ensuring ADA requirements are included in the design of new and renovated facilities, and ensure access issues are integrated into the daily operation of the MTA, including policy, education, and public information.
  • Directs and oversees the preparation of budget recommendations for physical and/or program access requirements of the ADA for impacted department(s), including building modifications and/or equipment purchases.
  • Selects, develops and motivates personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
  • Perform other duties as assigned.


Qualifications and Skills:

  • A Bachelor’s Degree in Business Administration, Public Administration, Social Services, or related field.  An equivalent combination of education and experience may be considered in lieu of a degree.  Master’s degree preferred.
  • Progressively responsible experience in a related field including, developing and implementing employer-based compliance and accommodation programs mandated by federal and state laws, including Title II of the ADA or similar work experience.
  • Must have strong knowledge of pertinent federal, state, and local laws, codes, and regulations. Must have strong knowledge and ability with interpretation and application of the ADA.
  • Must possess excellent diplomacy, customer service, and interpersonal skills and must have the ability to collaborate with internal and external stakeholders at various organizational levels.
  • Must have strong knowledge and ability with interpretation and application of the ADA.
  • Prior experience achieving organizational change and targeted performance goals.
  • Must be a proven leader as a change agent and creative/innovative thinker.
  • Must have ability and focus on organizational effectiveness, improvement and development.
  • Must possess excellent communication skills with ability to communicate clearly and concisely, both orally and in writing.
  • Must possess excellent presentation and organizational service skills.
  • Prior experience working in a diverse setting and with individuals with a broad range of disabilities is ideal.
  • Knowledge of alternative formats and assistive technologies preferred.
  • Proficient computer skills (i.e., Windows environment, Microsoft Office), and strong business administrative skills (i.e., report and letter writing, time management).


To Apply:

  • E-mail updated resume pertinent to Job Description in MS Word format to: ASAP.
  • 3 References (include name, title, direct, telephone number and e-mail address) are required after submission of resume.
  • Employer is EEO.


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