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Director of the World Trade Center
Director of the World Trade Center

Director of the World Trade Center

862483New York, NY$190k-250k
Degree Required: Bachelors
Job Type: Full-Time

Position Specification:      Director, World Trade Center 

Organization:                     The Port Authority of New York & New Jersey

Location:                             4 World Trade Center, New York, NY Reporting

Relationship:                      Executive Director of PANYNJ


Agency Mission Statement:

Meet the critical transportation infrastructure needs of the bi-state region’s people, businesses, and visitors by providing the highest quality and most efficient transportation and port commerce facilities and services to move people and goods within the region, provide access to the nation and the world, and promote the region’s economic development.


The Port Authority of New York & New Jersey (PANYNJ) manages and maintains airports, bridges, tunnels, bus terminals, the PATH rail system, seaports and the World Trade Center redevelopment that are critical to the metropolitan New York-New Jersey region’s trade and transportation capabilities. Through their facilities and services, people can make vital connections and businesses are able to grow. Providing safe and efficient travel is their highest priority, and enhancing the well-being of everyone who lives, works, and travels to the region is their strongest commitment.

The Port Authority of New York & New Jersey is seeking a seasoned and dynamic executive professional to serve as its Director, World Trade Center.

Functional Oversight:

The Director, World Trade Center has overall responsibility for the operations and management of the $15 billion World Trade Center complex, including planning for management of the site wide facilities including the Vehicle Security Center and adjoining roadways and the transportation hub. This includes long term strategic planning for the site; formulating and coordinating the execution of a comprehensive operational plan, developing and maintaining partnerships with public and private entities, tenant-landlord relations, and other types of activities involving the operations and management of the World Trade Center site.

Major Responsibilities:

Reporting to the Executive Director. the Director, World Trade Center is responsible for delivering world class service and operational excellence of the World Trade Center complex by the safe and efficient management of its the day to day operations.

The successful candidate’s responsibilities will include but not be limited to:

  • Oversight of the WTC facility and discrete projects related to its safe and effective operations, ranging from the build out of the site wide property management office and PAPD precinct to the site wide integration efforts planned to coordinate the design and operations of several different buildings as a cohesive facility.
  • Direct and manage the WTC 24/7 command and operational center, working in collaboration with PAPD, local and state agencies, tenants, departments and stakeholders.
  • Manage a $200M annual operating budget and long-term capital projects.
  • Management responsibilities for a department of operations site-wide property management (SWPM) team, including full-time contract staff.
  • Collaborate with the Real Estate and Law departments to continue building relationships with key stakeholders including Durst, Silverstein Properties and Westfield as well as the rebidding the SWPM contract and turning on the Public Safety Life Safety Radio system.
  • Collaborate with private entities and coordinate with other Port Authority departments, including but not limited to Engineering, WTC Construction, Chief Security Office/WTC Security and Law to ensure that all management and post construction capital activities related to the operations of the WTC site are properly coordinated and executed.
  • Work with Engineering and Office of Environmental to manage agency environmental and codec ommitments.
  • Work jointly with the CSO's office to support the management of related security issues with all operations, including the campus security initiative.
  • Provide customer service to multiple WTC customers, including employees, commuters, tourists, locals, neighborhood partners, etc., working in conjunction with GOCOR, Marketing, Media, and Technology departments and our on-site stakeholders.
  • Direct and oversee events planning and implementation of WTC complex events with key internal and external stakeholders.
  • Conduct briefings with various senior PA executives and Board members.


  • Bachelor’s Degree from an accredited college or university in Business Administration, Public Administration, Finance, Real Estate, Engineering, or related field. Advanced degree is highly desirable.
  • Superior leadership abilities acquired through demonstrated record of increasingly responsible positions.
  • Progressively responsible experience at an executive level capacity, preferably working for an organization comparable to the size and complexity of the operation in the World Trade Center Department.
  • Demonstrated experience in one or more of the following areas: facility operations, facility management, operations, planning, property management and contract management.
  • A credible record of achievement, performance, and accomplishment in partnering with others, such as business associates, government agencies/officials, local community leaders, and other stakeholders to achieve results and common ends.
  • Demonstrated ability to safely manage and maintain an operating facility as well as maintain and implement real estate agreements and contracts.
  • Demonstrated ability to develop strategies and business plans to achieve department and agency goals and understand the impact on stakeholders.
  • Demonstrated superior oral and written communication and interpersonal skills with staff at all levels, including agency senior staff, supporting departments, consultants and other governmental agencies.
  • Demonstrated problem solving and decision-making skills as evidenced by creative solutions to new or emerging matters and/or the timely resolution of conflicts and settling disputes.
  • Strong transactional, analytical, and negotiating skills.
  • Proven track record to perform effectively under pressure and to resolve conflict situations constructively. 



Email updated resume in MS Word format reflective of the Job Description to: BillBurgess@TheBurgessGroup,com  or apply online on our Website at:, ASAP. Include 3 references (1 Supervisor, 1 Peer & 1 Subordinate) and a Writing Sample pertinent to the responsibilities. Any questions call: 212.406.2400.



The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.


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