864723New York, NY$190,000
Degree Required: Graduate
Job Type: Full-Time

JOB TITLE:                               Chief Program Officer (CPO)

DIVISION:                                 Executive Office

REPORTS TO:                          Deputy Chief Executive Officer

JOB CLASSIFICATION:           Full-Time; Exempt



Founded in 1980, the non-profit Agency is committed to the vision of a world free of domestic violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe, stable, and thriving. The Agency works across the spectrum of prevention, intervention, and services to empower individuals, families, and communities, particularly communities of color and other disenfranchised populations, to increase their safety and resiliency. The Agency is the oldest licensed provider of domestic violence shelter and services in New York State, with 40 years of impact capped in the last five years with significant achievements and expansion leading to its position as the largest provider of domestic violence shelter services in the country. This expansion has afforded the Agency the ability to serve individuals who have traditionally experienced barriers to accessing shelter services, such as singles and families with pets.

Today, the Agency is maximizing the impact of organizational growth, expanding its positioning as an Innovative service provider, an influential leader and “Employer of Choice” in its field. Agency has annual operating budget of approximately $98 million, more than 700 employees and the capacity to provide services to over 40,000 individuals annually. The organization operates in more than 20 locations around New York City and is recognized as a valued thought-leader in the sector across the US and beyond.



Reporting to the Deputy Chief Executive Officer, the CPO will serve as a critical member of Agency’s Executive Management team. The CPO will be responsible for articulating and implementing Agency’s strategic vision and assisting in its thought leadership positioning; oversee a significant portfolio of programs and related services; ensure ongoing evaluation of program effectiveness; identification and implementation of best practices; help to promote and diversify funding through effective resource stewardship at an agency with substantial government funding and a desire to increase its private philanthropic support; raise the agency’s profile through external communications.

The CPO will serve as a spokesperson, ambassador and advocate to internal and external entities as it relates to the Agency programs, and will serve as a critical team member to oversee a program portfolio that includes: 1) domestic violence residential and legal programs 2) programs for homeless families; 3) economic empowerment; and 4) prevention services, and our quality improve, evaluation and training (QIET). The CPO will also engage Agency’s Board of Directors frequently under the direction of the Deputy CEO to ensure that all programs operate in accordance with the Agency standards.


Leadership, Staff Management and Organizational Strategy

  • In partnership with the CEO and Deputy CEO, implement Agency’s new strategic plan, as well as develop and implement new initiatives that are consistent with the organization’s mission and vision
  • Create and support a high performing culture in the program and operations business area aligned with Agency’s mission, vision and values in a manner that promotes staff confidence, accountability, and
  • Develop a team-based environment using a strength-based approach to motivate and inspire staff to work collaboratively towards mission, and vision by clearly communicating agency vision, implementing yearly staff development
  • In coordination with the Executive team, play a key role in the overall development, strategic planning, service delivery, and management of the organization across multiple sites and
  • Serve as liaison to key government agencies, to include but not be limited to the New York City Human Resource Administration, Department of Homeless Services and the NYS Office of Children and Family Services.
  • Represent the Agency on relevant committees and task forces, as well as at speaking engagements, conference panels and
  • Coordinate with the Agency’s Executives on developing new program ideas and pilot projects, including integrating successful pilots into the program
  • Provide mentoring, guidance, supervision, and professional development to a team of 5-7 direct reports (SVP, Domestic Violence Residential and Legal Programs, the VP, Program for Homeless Families, Senior Director, Prevention Services, Senior Director, Economic Empowerment and VP, Quality Improvement, Evaluation & Training)
  • Provide assistance and guidance on how to troubleshoot program and staff performance challenges, mentor direct reports on how to proactively engage in planning to improve program managementand performance.
  • Facilitate the establishment and tracking of annual department, program specific keyperformance indicators and promote accountability in achieving these objectives
  • Support fund development efforts through the promotion and execution of Agency’s annual fundraising event, proposal writing and partnering with the Executive Team to steward funding relationships.
  • Ensure efficient and effective deployment of resources consistent with identified toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their ability to achieve objectives and promote the Agency as an employer of choice.


Program Oversight and Evaluation

  • Oversee the coordination, integration, and delivery of all programs, multiple and varying contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
  • Assist in the response to government and foundation requests for proposals and applications in partnership with development and senior staff; coordinate planning and activities necessary for development of model program designs in response to RFPs and
  • Work closely with the Finance department to budget and monitor programmatic operations toensure sound fiscal and system
  • Ensure communication with program leadership to support sound fiscal management within budgetary constraints across all programsCoordinate and analyze the appropriate data to inform the programmatic and operational decision- making
  • Conduct ongoing evaluation of staffing plans to achieve program goals and objectives andparticipate in hiring decisions for new program
  • Participate in the deepening of existing and create new performance and outcome measures for outreach and recruitment, completion rates, employment, retention, college, training, enrollment, completion, and other measures that are core to Agency’s
  • Assist in the development of assessment protocols to determine the feasibility and sustainability of programs as well as lead to more effective and efficient service
  • Ensure the ongoing analysis and assessment programs based on data collected andimplement corrective measures if
  • Other duties as requested based on department, program and/or organizational



  • Passion for the Agency’s mission, vision and core values with the ability to communicate this passion to others.
  • 10+ years of significant leadership management and supervisory responsibility in a complex social services organization, overseeing multiple programs and funding streams
  • 5+ years of experience as an Executive, preferably in a non-profit organization, with financial responsibilities and
  • Masters’ degree (MPA, MPH and MBA) is required, PhD and/or JD highly preferred
  • Strong business acumen, executive presence with professional integrity and thought leadershipskills
  • Experience working with city and state government to develop and implement policies as well as programs.
  • Demonstrated ability to attract, develop, motivate, and retain quality staff and work effectively with the Deputy CEO, CEO, Board members, donors, and
  • Experience and interest in internal and external communications, partnership development, and fundraising; strong community awareness and
  • Strong commitment to equity and social justice including a focus on self-awareness and engagement of continuous learning around issues of diversity equity and inclusion; high level of Emotional Intelligence (EQ)
  • Demonstrated experience managing a high-performing team in a multi-site structure to include professional development and
  • Comprehensive working knowledge of program planning, organizational structure, budgeting, administrative operations, and
  • Demonstrated multiyear expertise in two or more of the following service areas: domestic violence, homeless services, workforce development, prevention, and/or community education and quality improvement and
  • Strong organizational skills that reflects an ability to perform and prioritize multiple tasksseamlessly
  • Expert level written and verbal communication skills with the abilityto represent the organization externally across a wide range of stakeholders and
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Proven ability to handle confidential information with discretion, be adaptable to variouscompeting demands, and demonstrate the highest level of customer/client service and response
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
  • Exceptional interpersonal, critical thinking, and communications skills, and the ability to develop positive and productive relationships with a dispersed team to build buy-in across the
  • Acknowledge and application of self-care and work-life balance for self and



Email your updated resume in MS Word format with 3 references ASAP to: BillBurgess@TheBurgessGroup.com. Any questions reply to email or call: 212.406.2400. Agency is an equal opportunity employer.

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