849199New York, NY$190K-210K

MTA Transformation Job Description


Job Title: Director Quality Assurance, MTA Transformation


Location: 2 Broadway, NY, NY                                          

FLSA: Administrative

Financial Disclosure: Policy Maker             



The Director of Quality Assurance (“QA”) will lead Transformation efforts focused on building and embedding cross-functional capabilities that help ensure the MTA achieves results. Responsible to establish a strategic quality assurance system and plan that promotes customer satisfaction and positively impacts the overall financial performance of the MTA. This role is the champion of continuous improvement efforts ensuring quality products, services, and processes by establishing and enforcing quality standards across all agencies.





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