POSTING # 709428
Position: Process Improvement Coach
Site: Downtown Toronto location, and other sites around the GTA
Department: SIMS – Project Management Office (PMO)
Hours: 35 hrs/week
Status: Permanenet, full-time
CHANGING THE DELIVERY OF HEALTH CARE
The Shared Information Management Services (SIMS) division of the University Health Network (UHN) is currently looking for a Process Improvement Coach to facilitate improvement initiatives across the organization. This is a tremendous opportunity to join a global leader in patient care, research, and education in health care located in Canada’s largest city.
UHN comprises Toronto General Hospital, Toronto Western Hospital, Princess Margaret Hospital, and Toronto Rehabilitation Institute. Each facility is a world class facility in its own right, but become something much greater when joined together and affiliated with the University of Toronto.
UHN employs over 14,000 people with 1,400 physicians and nearly 1,800 volunteers and 3,400 students bringing together an extremely diverse collection of talent with a common goal of achieving global impact by revolutionizing health care and continually improving the patient experience.
SIMS is the information management and technology (IM/IT) arm of UHN, which includes the Process Improvement division. Process Improvementtakes a Lean approach to improve patient care as measured in Quality, delivery, safety and efficiency.
The Process Improvement (PI) Coach is responsible for guiding and shaping healthcare’s evolution from traditional management methods to newer adaptive methods that incorporate time tested principles of process improvement and measureable impacts to key health care metrics (patient safety, quality of care, delivery of care, satisfaction and cost). Working with leadership at all levels across UHN, they will provide education and practical experience on Lean principles, strategies and established tools and approaches.
The PI Coach makes positive, patient focused, change happen and exemplifies a lean approach in their day to day dealings.
Coaching and mentoring of Staff, Physicians and Process Improvement Program Leads
- Develop problem solving skills and tools with staff at all levels using methods that incorporate process improvement principles.
- Encourage staff at all levels to challenge the status quo using a patient focused, value added / waste approach.
- Coach Senior Leadership (administrative and medical) on their role in Leading a Lean transformation.
Training and educating staff on Lean principles
- Demonstrate a deep understanding, developed through implementation experience, of Lean principles and their application, including, but not limited to, waste, value, flow, respect for people, Patient first, etc.
- Develop training on Lean principles and tools for senior leadership, MDs, management and front line staff.
- Deliver formal and informal training sessions on Lean principles appropriate to the audience.
- Communication / promotion strategies to support change and encourage engagement of staff at all levels
- Develop and implement a communication strategy for each area in support of basic principles of staff engagement, promotion, celebration and transparency.
- Recognize different levels of staff motivation and develop suitable strategies to encourage engagement.
- Identify and publicize stories of success.
- Consistently promote alignment of approach with patient needs and UHN strategic direction.
Leadership for Process Improvement transformation
- Develop an implementation plan for each Value Streams with the clinical leadership.
- Train on tools to measure results on all safety, quality, delivery and cost performance indicators (SQDC) to sustain and build upon gains.
- Identify future process improvement champions and support development.
- Manage stakeholder expectations.
- Working with Director of Finance within each program to create a Lean scorecard around SQDC. Evaluate impact of RIEs against the overall scorecard.
- Facilitate Lean Events with measurable impact on SQDC
- Facilitate Rapid Improvement Events (5-day) or Point Kaizen (2-3 day) Events with measurable impact on results related to SQDC and other Lean events
- Educate event participants in Lean principles and their application.
- Sustain the improvements through systems & standards and promoting ownership by making clear the relations between site level metrics and UHN strategy.
- Reinforce a culture of quick experimentation to achieve ends – Plan – Do – Check – Act (PDCA) in day-to-day activity.
- Minimum completion of a Bachelor’s degree in a related field
- 6+ yrs practical and related experience on the job required
- Experience leading Lean transformations at other institutions, healthcare or within industry is required.
- Experience facilitating Value Stream Mapping Sessions and a wide-range of Rapid Improvement Workshops / Kaizens at other facilities is required.
- Significant applied experience to allow the individual to immediately facilitate events based on their process improvement knowledge and experience. Able to translate concepts to a healthcare environment.
- Experience with driving and managing change on a large scale.
For current University Health Network/SIMS employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
UHN/SIMS thanks all applicants, however, only those selected for an interview will be contacted.
University Health Network/SIMS has a diverse workforce and is an equal opportunity employer. For more information about UHN, do visit www.uhn.ca.