Regional Manager
What's the Gig?
Virgin Mobile is looking for Regional Managers in Vancouver, Calgary, Edmonton, Winnipeg, Montreal, Quebec City, and Halifax. The Regional Manager will play an integral and influential role in Virgin's Corporate Retail strategy. The Regional Manager is responsible for overseeing, daily operations, personnel and operational functions in the store to ensure staff and customer satisfaction, maximum productivity and profitability, and compliance with Virgin Mobile procedures
The really important stuff:
The Regional Manager will be responsible for driving the financial success of the Virgin Corporate Stores in his or her Regional on both revenue and expenses
Continuous improvement in all areas of the Regional's operations; driving the implementation of company programs
motivating and supporting the store management team
Build the Virgin Corporate Stores team; identify and hire superstar employees; provide store managers with employee management training and coaching
Use deep understanding of retail sector and local market to identify key business indicators within the Regional to identify opportunities for improvement
Monitors and manages Regional-wide management staffing levels.
Solicits customer feedback to understand customer needs and stays informed about competitive activity
Providing store managers with coaching, feedback, and developmental opportunities and building effective teams
Develops and maintains positive relationships with employees in the Regional
Ensures managers understand and adhere to legal and operational compliance requirements.
The must haves:
3 – 5 years progressively responsible retail management experience with a mutli location operation
Proven financial analysis skills
Experience in a complex, fast-paced environment
Ability to coach and mentor employees and managers
Excellent written and verbal communication skills
What else are we looking for from you?
Previous experience in telecommunication
Exceptional organizational and planning skills
Strong operational skills in a customer-service environment
Ability to build relationships
