Position Status:Full TIme
Location:San Diego, CA
You’ll provide exceptional product support and have a significant role in the overall customer experience. As a Customer Support Specialist, you’ll be the face of Verity and become our clients’ biggest advocate! You’ll understand the ins and outs of the product and delight clients with your wealth of knowledge and unwavering positivity. You’ll also have the opportunity to develop skills for your individual career path based on your interests--whether this lies within customer support or in another department within the company.
ESSENTIAL DUTIES OR RESPONSIBILITIES:
Provide phone, email, video chat support; working closely with clients and with internal teams to efficiently resolve any issues that may come up.
Troubleshoot and diagnose reported problems and work to understand and correct problems or discover educational opportunities.
Build strong relationships with your colleagues and with clients, communicating in a timely, professional and respectful manner.
Identify, test and verify uncovered bugs, providing the development team will clear documentation.
Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
Participate in testing new features and releases.
Suggest recommendations for product enhancements utilizing data in addition to customer feedback.
A. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
B. SKILLS REQUIRED:
C. ABILITIES REQUIRED:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.