Position Status:Full TIme
The Product Implementation Manager, COI-SMART is responsible for managing new client implementations of COI-SMART, a Conflict of Interest survey and reporting tool. This includes managing training and implementation meetings with clients, relaying client enhancement requests to the COI Product Manager, attending product and development meetings, light customization of client configurations (branding, contact info, insertion of policies, setting up initial questions in a questionnaire, etc.).
Qualifications for this position include but are not limited to: Bachelor's degree in business, communications, or technology. At least 5 years in a client or end-user support role. Healthcare and technology experience is preferred but not required. Must possess excellent written, verbal, and presentation skills. Must be able to plan and execute own activities with generally defined goals and minimal supervision, must manage activities for multiple concurrent and complex projects with the appropriate prioritization and focus.
5% travel required to support teams, present, coach and/or gather information and to attend meetings, workshops, conferences, and/or trade shows.
ESSENTIAL DUTIES OR RESPONSIBILITIES:
Service national clients and manage client implementation efforts related to the delivery of Conflict of Interest surveys
Manage customization and enhancement requests and coordinate development with internal teams
Ensure timely, quality delivery of all client implementations
Provide timely resolution of any implementation issues that may arise
Provide configuration training and perform parts of configuration for clients, as necessary
Provide ongoing, proactive communication with clients and internal teams related to product implementations
Provide pre-sale support; schedule and participate in product demonstrations and webinars
Document client solutions, share documentation with peers, supervisors and direct reports
Work with other HealthStream implementation teams, particularly Nashville teams, when necessary, to aid in successful client implementations.
Look for ways to improve and speed up implementation, internally and in interactions with other HealthStream teams.
Other duties as assigned
Agility with web-based applications. Can easily navigate browser-based applications and can demonstrate them to others.
Knowledge of Conflict of Interest process is a plus, but not required
Skilled at defining and documenting business processes and requirements for system enhancements
Knowledge of Agile software/web development methodology is preferred, but not required
A. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree in in business, communications, or technology, or similar (advanced degree preferred)
At least 5-7 years in client or end-user support or implementation
Must have a track record of documented success with project management and large-scale implementations
B. SKILLS REQUIRED:
Can create instructional documentation and presentations using standard desktop tools (MS Word, PowerPoint, Excel) and proficiency in project management tools (MS Project)
Can setup and conduct onsite and remote client demonstrations
C. ABILITIES REQUIRED:
Plans and executes own activities with generally-defined goals and minimal supervision
Manage activities for multiple concurrent and complex projects with the appropriate prioritization and focus
Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals
Establishes high level of trust and credibility internally, with business partners, and with customers.
Have impeccable references
Demonstrates superior verbal and written communication skills
Demonstrates research, quantitative analysis skills. Demonstrates the ability to engage, lead and manage clients through the software
implementation process from kickoff through "go live"
Sitting at desk
Moving around office
Using telephone and computer
Must be willing to travel throughout the United States about 5% of the time and will work from our Nassau-County corporate offices about 95% the time
Typical office environment
Minimal travel when required 1) to support teams, present, coach and/or gather information, 2) to attend workshops, conferences, or trade shows
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.