Registration Clerk- FT 40- Weekends required

Department:Registration

Immediate Supervisor:Supervisor of Registration

Position Status:FT

Hours per week:40

Shift:Any

Weekends:Yes

AVAILABILITY: Must be available to work all scheduled shifts

SHIFT DIFFERENTIAL: 1st shift-base pay, 2nd shift-base pay+$1/hr, 3rd shift-base pay+$1.25/hr

HOLIDAY PAY: Time and half with shift differential, if applicable

IMMEDIATE SUPERVISOR: Registration Supervisor

JOB SUMMARY: Registering all patients, assisting visitors and patients, switchboard duties and other duties as assigned by supervisor.

 

QUALIFICATIONS:

Education: High School education or GED      

Experience: Type (min 45 wpm) with proper form; a typing test will be given for call back interviews.        

Training:   Min six weeks to eight weeks

 

Job Knowledge: Ability to operate computer system. Must have ability to work cooperatively with co-workers, patients and visitors regardless of age. Must be accurate. Must understand the importance of patient and information confidentiality.

MISC INFO: All persons hired at Harrisburg Medical Center will be hired with a 6 month probations period.

CONFIDENTIALITY: The HIPAA privacy policy is taught and strictly adhered to with every patient.

MANDATORY MEETINGS: There is one scheduled mandatory meeting per month.

 

PERFORMANCE REQUIREMENTS:

Responsible For: Registering all patients that come to the hospital. Inputting correct and updated patient data into computer system. Making sure all billing information is obtained. Maintain bed listing. Must be able to demonstrate knowledge of all job policies and procedures. Collect co-pays and accurately receipts payments to patient accounts. Balance drawer at end of shift and submit deposit to Business Office.

                        

Physical Demands: Extended periods of inputting information into the computer. Moderate walking, standing, stooping, bending and lifting. Sitting for extended periods of time. May be required to lift medium weights up to 25-50 lbs. Normal or corrected vision is essential for long periods of working with numbers and computers. Must have good hearing. Ability to do repetitive work. Mental alertness and concentration. Ability to work under pressure. When covering the ER clerk position, you will be responsible to take notes during a “CODE” situation (please see description of under the ER portion below) and assist with Stat-Hearts.

                          

Special Demands and Requirements:. Must be competent in communicating with employees, patients and visitors with tactfulness, courteousness and patience, regardless of age.

Meet registration monthly temp account completion quotas upon completion of training:

Registration-25%

ER Registration 1st & 2nd shift-15%

ER Registration 3rd shift-30%

Switchboard-30%

Pre-Registration-480 pre-regs (20/day)-under 480-5% over 480-0%

(Pre-registered accounts are completed verbal calls to patients scheduled for oncology, ambulatory care, surgery and radiology.)

*the quotas listed were added 8/2015. rlp/reg*, rev 6/2016

 

 THIS IS NOT AN ALL INCLUSIVE LIST OF JOB DUTIES OR RESPONSIBILITIES, JUST A BRIEF OVERVIEW…

 

WHAT IS A PRN

“PRN” MEANS “AS NEEDED”. DURING THE 6-8 WEEKS OF TRAINING, YOU WILL BE SCHEDULED 40 HOUR WEEKS, HOWEVER, AFTER THE TRAINING PERIOD, THIS PRN POSITION HAS NO GUARANTEE OF HOW MANY HOURS A WEEK WILL BE SCHEDULED OR WHAT SHIFT NEEDS TO BE COVERED. FOR EXCAMPLE…YOU MAY BE SCHEDULED 1 SHIFT AND WORK THAT 1 SHIFT. OR YOU MAY BE SCHEDULED 1 SHIFT AND CALLED TO WORK MORE. OR YOU MAY NOT BE SCHEDULED ANY SHIFTS AND WORK NONE OR BE CALLED TO WORK MULTIPLE DAYS. THE PRN IS USED TO COVER CALL-INS (WHICH ARE NOT SCHEDULED) OR SCHEDULED TO COVER VACATIONS, FMLA, OR FOR WHATEVER REASON A SHIFT NEEDS TO BE COVERED.

 

SWITCHBOARD

SHIFTS:           6:30 AM – 3:00 PM (4TH WK)

                        3:00 PM – 11:30 PM (1ST WK)

WEEKEND SHIFTS ARE THE SAME

YOU WILL BE TRAINED AND RESPONSIBLE FOR…

OPERATING THE MULTI-LINE SWITCHBOARD. FORWARDING INCOMING CALLS TO APPROPRIATE DEPTS, PATIENT ROOMS, EXTENSIONS, ETC… MAKING CALLS AS DIRECTED BY OTHER DEPARTMENTS FOR OTHER DR’S, HOSPITALS, CLINICS, AMBULANCES, ETC… WORKING REPORTS, TEMPS AND REGISTERING AND ADMITTING PATIENTS AS NEEDED. COVERING REGISTRATION AND/OR ER FOR BREAKS AND LUNCHES. GREETING AND DIRECTING VISITORS.

 

PRE-REGISTRATION

SHIFT:             9:30 AM - 6:00 PM (2ND WK)

WEEKEND SHIFTS ARE THE SAME

YOU WILL BE TRAINED AND RESPONSIBLE FOR…

CALLING PATIENTS TO PRE-REGISTER FOR SURGERIES, RADIOLOGY TESTS, ONCOLOGY, ETC… THEN ENTERING UPDATED INFORMATION INTO ENTERPRISE WIDE SCHEDULING. SCHEDULING AND LOGGING SURGERIES INTO APPROPRIATE BOOKS AND CROSS REFERENCING SCHEDULE BOOKS. REGISTERING PATIENTS, COMPLETING TEMPS AND ADMITTING PATIENTS. COVERING SWITCHBOARD AND/OR ER FOR BREAKS AND LUNCHES

 

REGISTRATION

SHIFT:             5:30 AM – 2:00 PM (3RD WK)

                        6:00 AM – 2:30 PM

                        7:00 AM – 3:30 PM (IN RADIOLOGY DEPARTMENT) (TRAINING WHEN POSSIBLE)    

                        1:00 PM – 9:30 PM (2ND SHIFT LEAD)

THESE SHIFTS ARE MONDAY THRU FRIDAY

YOU WILL BE TRAINED AND RESPONSIBLE FOR…

REGISTERING INCOMING PATIENTS, COMPLETING TEMPS, ADMITTING PATIENTS AND COVERING SWITCHBOARD AND/OR ER FOR BREAKS AND LUNCHES

 

ER REGISTRATION

SHIFT:             7:00 AM – 3:30 PM (5TH WK)

                        3:00 PM – 11:30 PM (6TH WK)

                        11:00 PM – 7:30 AM 7TH WK)

WEEKEND SHIFTS ARE THE SAME

YOU WILL BE TRAINED AND RESPONSIBLE FOR…

TAKING PATIENT INFO ON PATIENTS AS THEY COME IN. INFORMING ER OF NEW PATIENTS. REGISTERING PATIENTS AFTER THEY HAVE BEEN TRIAGED BY ER. WITNESSING AND MAINTAINING TIME LINE NOTES ON ANY “CODES” BROUGHT INTO ER (CODES WILL INCLUDE WITNESSING NON-RESPONSIVE PATIENTS AND/OR PATIENTS WITH TRAUMA (THIS WILL INCLUDE BLOOD AND CAN BE MESSY AND DRAMATIC) THIS IS A VERY IMPORTANT FACTOR FOR YOU-IF YOU HAVE ANY DOUBTS AS TO WHETHER YOU CAN HANDLE THESE SITUATIONS-PLEASE LET US KNOW IMMEDIATELY.

 

DRESS CODE

THE REGISTRATION DEPARTMENT HAS ITS OWN UNIFORM DRESS POLICY. IF HIRED, THIS POLICY WILL BE GIVEN TO YOU AND REQUIRES YOUR SIGNATURE OF UNDERSTANDING. THIS UNIFORM IS AT THE EMPLOYEES EXPENSE. DURING TRAINING, RECOMMEND PROFESSIONAL CASUAL WEAR. NO JEANS, T-SHIRTS OR SWEATSHIRTS.