Guest Relations Aide

Department:Registration

Immediate Supervisor:Supervisor of Registration

Position Status:PRN

Hours per week:varies

Shift:Any

Weekends:Yes

JOB TITLE: Guest Relations Aide           DEPARTMENT: Registration

 WEEKENDS: Yes

                                                (Available to work shifts according to scheduling needs)

JOB SUMMARY:

Must be friendly, caring, and courteous, must have exceptional customer service customer skills. Responsible for transporting patients and assisting visitors to all areas of the hospital. 

EEOE

 

QUALIFICATIONS:

 

   Education: High School Diploma or equivalent.

 

   Training:  Two weeks.

 

   Experience:   None required.

 

Job Knowledge:

Must have general knowledge of hospital procedures, able to demonstrate exceptional customer service skills, have knowledge of hospital layout for ease in transporting patients and directing visitors to different locations throughout the facility.

 

PERFORMANCE REQUIREMENTS:

 

Responsibility For:

Assist in transporting patients from one area of the facility to another.  Responsible for patient safety & care during transport.  Responsible for assisting visitors to locations throughout the facility.  Responsible for maintaining refreshment carts for patient family members in designated waiting areas.  Assisting with miscellaneous registration duties.   

 

Physical Demands:

Moderate walking, standing, stooping, bending, and lifting. May be required to lift medium weights up to 25lbs. Must have good hearing and mental alertness. Be able to work cooperatively with employees, patients, and guests regardless of age. Must have knowledge of patient confidentiality.  Must be physically able to physically push wheelchairs. 

 

Special Demands:

Ability to do repetitive work, cooperate with others and show initiative, judgment, mental alertness. Works without direct supervision.