Immediate Supervisor:Supervisor of Registration
Hours per week:AS NEEDED
JOB TITLE: Registration clerk DEPARTMENT: Registration
JOB SUMMARY: Responsible for greeting and registering all hospital patients. Accurately inputs and verifies patient demographic and insurance information to ensure an up-to-date and accurate medical and patient billing record. Knowledgeable of and follows hospital and departmental policies and procedures. Communicates patient information to other departments as needed. Acts as a note-taker during emergency medical codes in the Emergency Department. Ability to work as a COVID Screener and or Guest Relations Aide to help the department cover shifts, as needed. Demonstrate proficiency with answering the hospital switchboard, including paging emergency/disaster codes. Handles inquiries, answer telephone and pages as needed. Functions as part of a team to provide excellent customer service. Other duties as assigned. Your cell or main phone must be working and have a working voicemail system for Supervisor to reach you.
Education: High School Diploma or GED is required
Training: Six weeks. Maintain all mandatory education current.
Experience: Customer Service experience and computer knowledge
Job Knowledge: Must be competent in communication, computers, and multi-line phone system.
Proficient with the hospitals' computer system, the different types of registration processes, the different duties of each shift, emergency plans. Review paperwork and orders verifying all required data elements. Provide excellent customer service. Complete any other duties as assigned.
Must be dependable and available to work all shifts as shifts may rotate between day shift, second shift, and midnight shift.
Moderate walking, standing, stooping, and bending. Sitting for long periods. May be required to lift medium weights to 25lbs. Normal or corrected vision is essential for long periods of working with computers. Must have good hearing. Mental alertness and concentration. Ability to act as note-taker during emergency medical codes in the Emergency Department.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.