Immediate Supervisor:Supervisor of Registration
Hours per week:37.5
JOB TITLE: Guest Relations Aide DEPARTMENT: Registration
(Available to work shifts according to scheduling needs)
Must be friendly, caring, and courteous, must have exceptional customer service customer skills. Responsible for transporting patients and assisting visitors to all areas of the hospital.
Education: High School Diploma or equivalent.
Training: Two weeks.
Experience: None required.
Must have general knowledge of hospital procedures, able to demonstrate exceptional customer service skills, have knowledge of hospital layout for ease in transporting patients and directing visitors to different locations throughout the facility.
Assist in transporting patients from one area of the facility to another. Responsible for patient safety & care during transport. Responsible for assisting visitors to locations throughout the facility. Responsible for maintaining refreshment carts for patient family members in designated waiting areas. Assisting with miscellaneous registration duties.
Moderate walking, standing, stooping, bending, and lifting. May be required to lift medium weights up to 25lbs. Must have good hearing and mental alertness. Be able to work cooperatively with employees, patients, and guests regardless of age. Must have knowledge of patient confidentiality. Must be physically able to physically push wheelchairs.
Ability to do repetitive work, cooperate with others and show initiative, judgment, mental alertness. Works without direct supervision.