Job Title:Senior Clinical Program Director- WCH
Work Type:Full-Time Permanent
Union Affiliation:Non Union
FTE Assignment (FT=1.0, Casual =0.000001):1.0
An exciting and challenging opportunity awaits a contemporary leader to manage Women’s and Children’s Health Program in advancing the operational structures and relationships required to effectively manage the delivery of clinical services within a multi – site programmatic model.
The Senior Program Director acts as a strong advocate for the mission and values of Unity Health Toronto and is ultimately accountable for advancing the operational effectiveness and efficiency of the program and the component units through continuous quality improvement, risk management, benchmarking, utilizing clinical and management information systems and the introduction of new technologies.
Working in partnership with the Chiefs and Medical Program Directors, the Senior Program Director provides leadership to all health professional and administrative staff in the program. The Women’s and Children’s Health portfolio is comprised of Labour & Delivery, Post-Partum inpatient unit, Ambulatory Clinics (Gynecology & Obstetrics), Maternal Fetal Medicine services, Inpatient and Outpatient Pediatrics and Level 2C Neonatal Intensive Care across the St. Joseph’s Health Centre and St. Michael’s Hospital sites. Key mandates for this portfolio are the delivery of high quality safe and accessible care, effective resource management, community partnerships, and health integration. The Senior Program Director in collaboration with the Chiefs and Medical Program Directors exercises vision and innovation in developing and implementing strategies to drive high quality patient care within an academic mandate of health science education and research.
The Senior Program Director also participates actively as a member of the hospital leadership in the development and implementation of broad corporate goals and objectives and the development of strategies to achieve them.
Duties and Responsibilities:
- Develops and directs the implementation of new health care delivery and management models which advance and support organizational directions.
- Explores opportunities for community integration, system collaboration and innovative models of care in the program
- Advocates for Unity Health Toronto through participation on external government and government agency initiatives related to the services of the program
- Ensures accurate and timely response to funding agencies for QBP funded activity
- In collaboration with clinical leaders, physician leaders and administrators, directs the operations of the program and its component units to provide high quality, safe, cost-effective patient services.
- Develops and implements programmatic goals and objectives which are consistent with hospital strategies and future directions.
- Continuously advances the operational effectiveness and efficiency of the programs and reporting units/areas through process redesign, continuous quality initiatives, benchmarking, the development of clinical and management information systems, and the introduction of new technologies.
- Ensures the availability of appropriate clinical, human and financial resources to achieve the objectives of the program.
- Collaboratively develops and monitors the operational and capital budget for the program using appropriate financial forecasting and costing models, funding formulas, adjustment factors, clinical data and workload data.
- Provides leadership in the development of a cohesive interdisciplinary team of health care professionals, administrative and support staff which can effectively meet the needs of the program's clients.
- Exemplifies a collaborative, participatory management style within the program and with other programs and service providers.
- Ensures that staff are competent in their field of expertise and in administrative procedures by supporting and advancing the education of all staff within the program.
- Develops and implements strategies to effectively manage the organizational, professional and personal challenges associated with change.
- Supports and encourages a strong academic focus for all professional staff within the program. Fosters relationships with academic organizations through student placements and other learning opportunities.
- Works closely with the Director of Professional Practice & the Director of Nursing Practice and Education to facilitate professional development, technical competence, and adherence to practice standards for all professions within the program and across the hospital.
- Develops and fosters positive internal and external relationships with patient and family partners, service providers, stakeholders and community partners to provide a seamless continuum of care for patients.
- Collects and uses data to measure quality of care, customer and staff satisfaction, and clinical and financial outcomes.
- In collaboration with stakeholders, develops initiatives to continuously improve outcomes. Creates and advances innovative health care delivery models and approaches which meet the changing needs of patients within the hospital and in the community in order to create a seamless continuum of care.
- Ensures the program goals and objectives are outlined in annual plans created collaboratively and implemented collaboratively with the program staff and physicians.
- Participation in Ontario Health and Toronto Region initiatives, committees, and priorities as required.
- Have at least five years of previous management experience in acute care or academic health sciences environment in Obstetrics and or Pediatrics
- Current registration with the Ontario College of Nurses preferred (other health disciplines with commensurate experience in will be considered)
- Master’s level education in a nursing or health discipline field required.
- Demonstrated experience working with government and agencies is preferred
- Demonstrated commitment to the Mission, Vision and Values of the Hospital.
- Demonstrated management style that is visionary, creative and collaborative
- Knowledge, understanding and commitment to programmatic management concepts and other alternative shared governance models
- Proven success in providing inspirational leadership in a multi-disciplinary team environment
- Experience working in a multi-site environment preferred
- Demonstrated ability to establish good working relationships with physicians, community partners, academic partners, and other program or service providers
- Exemplary partnership, consensus-building, conflict resolution and negotiating skills. Strong analytic and conceptual skills as demonstrated by the ability to develop strategies and tactics which contribute to the achievement of broad programmatic and corporate goals.
- Strong oral and written communications skills
- A demonstrated commitment to professional and staff development and to the enhancement of academic excellence
- Ability to manage effectively in a dynamic operational environment
- Able to organize self and others in order to manage competing priorities and balance multiple, disparate tasks
- Effective change management skills. Computer literacy. Knowledgeable about new clinical technologies and information management systems
- Innovative, creative, goal-oriented, and committed to customer service