Clerical Assistant - Respirology Clinics (Casual)

Competition #:904057

Job Title:Clerical Assistant - Respirology Clinics (Casual)

Job Category:Administrative/Clerical Support

Work Type:Casual

Positions Available:2

Union Affiliation:CUPE Clerical

Posted Date:05/08/22

Closing date:12/08/22

FTE Assignment (FT=1.0, Casual =0.000001):0.000001

Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a variety of outpatient clinical areas within the Respirology Program.

RESPONSIBILITIES:

As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

  • Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team within the outpatient area;
  • Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
  • Liaising with various hospital departments such as Interventional Radiology, purchasing, etc. to exchange information and to resolve issues;
  • Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
  • Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.)  and responding to inquiries including patient safety concerns and taking appropriate corrective action;
  • Transcribing and processing physician orders in a timely and efficient manner;
  • Collecting clinic and program related statistics, record keeping
  • Participate in meetings, quality assurance projects, program initiatives

QUALIFICATIONS:

  • Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
  • Graduate of a recognized Office Administration program or equivalent
  • Requires a Medical Terminology certificate
  • Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
  • Excellent interpersonal, communication skills and customer service/patient advocate
  • Can work independently and as a team member
  • Present a calm, professional and pleasant demeanor at all times
  • Good judgment and discretion
  • Work under pressure
  • Highly organized and efficient time manager
  • Ability to multi-task
  • Problem solver, triage issues/concerns
  • Flexibility in rotating job assignments

This role requires you to work varying shifts from 7:30am - 5:00pm (Monday - Friday), as per the specific needs of the department.   Shifts are subject to change based on departmental needs.

 As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 vaccination policy.