Patient Care Specialist I, Ireg Part-time, OB/GYN

FLSA Status: Non-Exempt

Department: Medical - OB/GYN

Location: Hancock, Michigan

Employment Status: Irregular Part-time
FTE: Variable - Irregular Part-time Flexible Schedule
Physical Work Location: Hancock OB/GYN



The Patient Care Specialist I provides daily clinical support for medical providers with primary responsibility for basic patient care-related tasks including patient intake, facilitating patient flow through the office, collecting patient specimens, providing basic instructions and education, assisting providers with procedures, ensuring exam rooms and office are set up appropriately based on type of visit, and performing sterilization of equipment and other sanitation duties.  

Education, Training, Licensing and Credentialing


  • Minimum of a high school diploma or equivalent
  • Evidence of basic life support training, or ability and willingness to complete BLS Certification in probationary period.


  • Completion of health care-related coursework or specialized healthcare training.
  • Completion of a formal course of training and possess a license or certification as a: Certified Nurse Aide (CNA), Emergency Medical Technician (EMT), Paramedic, Phlebotomist, or Dental Assistant
  • Current life support (BLS) certification

Experience and Skills


  • Prior work experience in a health care setting or in a customer service position  
  • Proficient typing and computer skills, including utilizing Microsoft Office products
  • Experience or functional ability and comfort level utilizing an Electronic Health Record
  • Attention to detail and ability to multi-task


  • Knowledge of basic medical terminology
  • Knowledge of HIPAA confidentiality and privacy rules
  • Experience working at an outpatient primary care clinic or providing hands on patient care duties
  • Experience working at Federally Qualified Health Center (FQHC) using an integrated model of care
  • Knowledge of and/or experience using tele-health as a treatment modality
  • Experience utilizing eClinical works (ECW) electronic health record
  • Advanced knowledge of medical terminology
  • Experience performing phlebotomy
  • Bilingual or multi-lingual abilities is a plus

Physical Demands, Working Conditions and Travel Requirements

Physical Demands:

  • Regular standing and walking for extensive periods of time.
  • Requires manual hand and finger dexterity and eye/hand coordination.
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to communicate verbally and in writing in English and have ability to hear.
  • Ability to work with a moderate noise level in the work environment.
  • Requires working under stressful conditions or may require working irregular hours.
  • Occasional exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.
  • Regular prolonged use of personal protective equipment including but not limited to masks, face shields, gloves, goggles, gowns, etc.

Working Conditions:

  • Regular contact with patients under a wide variety of circumstances
  • Subject to varying and unpredictable situations
  • Occasional work outside of normal scheduled hours
  • Regular communication, networking, and speaking with physicians, patients, families, caregivers, and the health care team.
  • Subject to many interruptions 

Travel Requirements:

  • Occasional travel required: local or regional

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.