Careers at UHN

Job Description

Customer Service Representative - Toronto, Ontario

Position: Customer Service Representative
Department: Altum Health
Site: Toronto Western Hospital
Reports to: Site Manager
Hours: 37.5 per week
Status: Permanent Full-Time

Altum Health is a department within the University Health Network with over 250 employees across 11 regional sites (Toronto, Cambridge, Barrie, Hamilton, Sudbury, Ottawa, Oakville, Ajax, Mississauga, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. UHN Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

We are currently looking for an experienced CUSTOMER SERVICE REPRESENTATIVE for our Central Referral Management Team at our Toronto site. This team is primarily responsible for the registration, processing and coordination of assessments for newly referred clients.  This team manages a high volume of referrals for Altum Health’s largest site on a daily basis. This role requires a patient, organized, and detail-oriented individual who can demonstrate quality experience and/or skills related to registration, scheduling and booking. The successful candidate is an effective multi-tasker who can work under pressure in a busy work environment while observing timelines and keeping errors to a minimum wherever possible. As a first-point of contact for clients, it is also necessary that this individual is able to readily assist and professionally speak and empathize with a diverse population of clientele. Information tracking and monitoring as well as following-up with clients is an essential part of the role and is required for the team operation. The role involves understanding/anticipating needs or problems as well as problem-solving effectively to resolve situations and challenges, escalating as needed. 

• Completion of High School education required
• Completion of related College diploma and/or certificate preferred
• Fluent in English and French (spoken and written)
• Experience with booking and scheduling preferred
• Knowledge of medical terminology preferred
• Minimum of two years administrative and/or customer service experience
• Interest and/or comfort in communicating with clients on the telephone
• Excellent data entry/computer systems skills, word processing skills and telephone skills– including good proficiency in Microsoft Office (emphasis placed on  Word, Excel, and  Outlook)
• Ability to attend to detail and produce accurate, high quality of work
• Ability to multi-task, work in a busy environment and under time constraints
• Ability to demonstrate excellent organizational, time management and problem solving skills
• Ability to work individually as well as part of a team
• Demonstrate professionalism and respect while providing exceptional customer service
• Demonstrate strong interpersonal skills, verbal and written communication skills, and flexibility in dealing with diversity

POSTED DATE: October 13, 2017   CLOSING DATE: Until Filled

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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