Careers at UHN

Job Description

Customer Service Representative - Cambridge - Cambridge, Ontario


Position: Customer Service Representative
Department: Altum Health
Site: Cambridge
Reports to: Site Manager
Status: Permanent Part-Time
Hours: 22.5 hours per week

Altum Health is a department within the University Health Network with over 250 employees across 11 regional sites (Toronto, Cambridge, Barrie, Hamilton, Sudbury, Ottawa, Oakville, Ajax, Mississauga, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. UHN Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

We are currently seeking a CUSTOMER SERVICE REPRESENTATIVE for our Cambridge site. The Customer Service Representative (CSR) is an integral part of our team and is a key point of contact with our patients, customers, staff, and consultants. The CSR role involves clerical and administrative responsibilities in addition to customer service. The CSR exhibits empathy and respect, while collecting & coordinating information related to referrals, services, reports and general requests and inquiries. The role requires someone who communicates professionally and effectively, demonstrating exemplary interpersonal skills. This individual demonstrates exceptional time management, attention to detail, is able to meet deadlines, is able to multi-task effectively, and produce accurate, high quality work. The individual understands and anticipates needs or problems, and problem solves effectively to resolve situations and challenges, escalating as needed. Also conducts appropriate tracking and monitoring of activities, as well as follow-up to ensure that the client, customer and staff expectations are exceeded.

• Completion of High School education required
• Completion of related College diploma and/or certificate preferred
• Minimum of two years administrative and/or customer service experience
• Interest and/or comfort in communicating with clients on the telephone preferred
• Demonstrates professionalism and respect while providing exceptional customer service
• Demonstrates strong oral and written communication skills
• Great interpersonal skills and flexibility in dealing with diverse audiences
• Excellent data entry skills including proficiency in Office 365 (Word, Excel, PowerPoint, Outlook)
• Pays strong attention to detail and produces accurate high quality work
• Can manage multiple competing priorities and work in a stressful deadline-driven environment
• Demonstrates excellent organizational, time management, and problem-solving skills
• Can work well individually and as part of a team
• General knowledge of medical terminology preferred

POSTED DATE: October 13, 2017     CLOSING DATE: Posted Until Filled

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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