Careers at UHN

Job Description

Customer Service Representative - Toronto - Toronto, Ontario


Position: Customer Service Representative
Department: Altum Health
Site: Toronto Western Hospital
Reports to: Site Manager
Hours: 37.5 per week
Status: Permanent Full-Time

Altum Health is a department within the University Health Network with over 250 employees across 9 regional sites (Toronto, Cambridge, Barrie, Hamilton, Sudbury, Ottawa, Ajax, Mississauga, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. UHN Altum Health is the largest provider of WSIB Specialty Programs in the province of Ontario.

At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness.We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

We are currently looking for an experienced CUSTOMER SERVICE REPRESENTATIVE (CSR) to join our Toronto site. The CSR is an integral member of Altum Health and is a key point of contact with our patients, customers, staff, and consultants. The CSR role involves clerical and administrative responsibilities in addition to customer service. The CSR exhibits empathy and respect, while collecting and coordinating information related to referrals, services, reports and general requests and inquiries. The role also requires someone who: communicates professionally and effectively, demonstrating exemplary interpersonal skills; demonstrates exceptional organizational and time management skills, attention to detail, and is able to meet deadlines; is able to multi-task effectively and produces accurate, high quality work and understands/anticipates needs or problems; problem solves effectively to resolve situations and challenges, escalating as needed; and conducts appropriate tracking and monitoring of activities, as well as follow-up to ensure that the client, customer and staff expectations are exceeded.

• Completion of High school education required
• Completion of related College diploma and/or certificate preferred
• Knowledge of medical terminology preferred
• Minimum of two years administrative and/or customer service experience
• Interest and/or comfort in communicating with clients on the telephone preferred
• Excellent data entry/computer systems skills, word processing skills and telephone skills– including good proficiency in Microsoft Office Environment (word, excel, outlook)
• Ability to attend to detail and produce accurate, high quality of work
• Ability to multi-task, work in a stressful environment and under pressure
• Ability to demonstrate excellent organizational, time management and problem solving skills
• Ability to work individually as well as part of a team
• Demonstrate professionalism and respect while providing exceptional customer service
• Demonstrate strong interpersonal skills, verbal and written communication skills, and flexibility in dealing with diversity

POSTED DATE: December 6, 2017                        CLOSING DATE: Until Filled

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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