Careers at UHN

Job Description

Intake Coordinator Auto Independent Examinations (Referral Specialist) - Toronto, Ontario

JOB POSTING # 819838

Position: Intake Coordinator Auto Independent Examinations (Referral Specialist)
Department: UHN Altum Health
Site: Toronto
Reports to: Manager
Hours: 37.5 hours per week
Status: Temporary Full-Time

UHN Altum Health is a department within the University Health Network with over 250 employees across 10 regional sites (Toronto, Cambridge, Barrie, Hamilton, Sudbury, Ottawa, Ajax, Mississauga, Scarborough, and Vaughan). We offer a full continuum of assessment, prevention, rehabilitation, and health care services to third party payers and individuals, including Auto Insurers, Workplace Safety and Insurance Board (WSIB), employers, and other insurers.

UHN Altum Health is currently recruiting an energetic, well-organized and experienced Intake Coordinator to support our Auto Insurer Independent Medical Examination (IE) Program at our Toronto location. The principal responsibilities of the Intake Coordinator include the overall coordination of claimant assessments for auto insurer referred claimants from first point of contact through to completion of assessment(s). Specifically, the Intake Coordinator is responsible for scheduling assessment(s) with the appropriate health discipline(s) within a well-defined period-of-time including arranging interpretation and transportation as needed. The Intake Coordinator is also responsible for proactively managing cancellations and no shows by timely and accurate letter completion, confirming appointments, and providing reminder calls.

• Extensive working knowledge of the SABS and prior experience as an Intake Coordinator within health care/ Auto Insurer industry is required
• Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
• Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
• Extensive knowledge of medical terminology and medical disciplines
• Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
• Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
• Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management activities
• Ability to multitask, work within service level agreements, and deal effectively with ambiguity in a high time sensitive and fast paced environment
• Be self-directed, goal-oriented and able to manage time and priorities with minimal supervision


POSTED DATE: March 9, 2018               CLOSING DATE: Until Filled

University Health Network thanks all applicants, however, only those selected for an interview will be contacted. UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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