Careers at UHN

Job Description

Service Coordinator, Outpatient Services - Toronto, Ontario


Position: Service Coordinator 
Site: Toronto Rehab- Rumsey Neuro Location  
Department: Multiple Sclerosis Program
Reports to: Manager, Program Services
Scale/Grade: D0:08
Salary: $38.81 - $48.51 per hour
Hours: 15 hours per week   Days
Status:  Permanent part-time

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto Rehabilitation Institute, Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

The Toronto Rehabilitation Institute, a leader in adult rehabilitation and complex continuing care, is Canada’s largest adult rehabilitation hospital. Bringing together innovative patient care, groundbreaking research and diverse education to help people overcome or recover from disabling injury, illness or age-related conditions Toronto Rehab is located at four sites: University Centre (550 University Ave.), Lyndhurst Hospital and Toronto Rehab’s Cardiac and Stroke Centre (Rumsey Road) and the Bickle Centre (Dunn Ave).. Find out about our purpose, values and principles here.


As an integral member of Allied Health, the Service Coordinator will: coordinate intake and admissions within the Multiple Sclerosis Program; communicate effectively with referral sources, ensuring excellent customer service; manage waiting lists and communicate with patients/families on a regular basis; coordinate/prioritize services across the continuum of care (i.e. inpatient to outpatient, between streams of service); maintain a client focused and customer service environment; demonstrate flexibility in dealing with competing priorities and deadlines on a daily basis; contribute to Continuous Quality Improvement initiatives and research; monitor performance indicators, patient satisfaction surveys, and generate reports; compliance with and commitment to patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.


• Bachelor’s degree with a clinical background i.e., health related field
• Member in good standing of the respective college (as applicable)
• Minimum of 3 years experience in a patient care environment (rehab environment preferred)
• Experience in an outpatient environment preferred
• Experience in the field neurological injuries an asset
• Proven abilities in project planning, implementation and evaluation required
• Excellent computer skills required (Word, MS Outlook and Excel required, Access preferred)
• Excellent interpersonal skills
• Knowledge of standards of practice and applicable health care legislation
• Experience working with inter-professional teams required
• Self directed individual with the ability to work both independently and in a group setting
• Demonstrated leadership abilities and experience required
• Excellent decision making skills required
• Excellent verbal and written communication skills required
• Excellent organizational and time management skills required
• Successful completion of Basic Life Support (C level) Heart Saver plus (Canada)


POSTED DATE: August 20, 2021             CLOSING DATE: Until Filled

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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