Careers at UHN

Job Description

Behaviour Support Worker - TFT - TWH - Toronto, Ontario

Behaviour Support Worker (2 Positions)

Job Posting #: 926539
Site: Toronto Western Hospital
Department: Behaviour Support Program
Reports to: Clinical Manager
Grade: D0:03
Hours: 37.5 hours per week
Salary: $25.98 - $32.48 per hour 
Status: Temporary Full-Time (Approx. 12 months)
Re-Posted Date: January 17, 2024
Closing Date: Until Filled

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

The Behaviour Support Worker is a member of a multidisciplinary Behavior Support Program (BSP) team, whose role is to help older adults with responsive behaviours have a successful discharge from acute care settings. The Behaviour Support Worker will travel between hospital sites and provide support to facilities within the BSP catchment area.


  • Collecting patient behaviour information through direct observation, caregiver and support interviews and other standardized assessments
  • Working collaboratively with the BSS Mental Health Clinicians on the team to contribute to a behavioural care plan
  • Implementing behavior support strategies with patients
  • Keeping accurate clinical and operational records, as per policy
  • Providing education and support to care teams
  • Providing transitional support to LTCHs.


  • Completion of a 2 year community college program in behaviour sciences, mental health studies, social service worker, gerontology or recognized equivalent
  • One (1) year related practical experience supporting patients in LTCH, acute care and/or mental health care setting
  • Completion of P.I.E.C.E.S., GPA, U-FIRST and Dementiability training considered an asset.
  • Knowledge of applicable LTCH, mental health and hospital legislation and policies.
  • Sound understanding of and commitment to the principles of the Behavioural Supports Ontario Project.
  • First Aid and CPR certification
  • Excellent organizational and time management skills
  • Excellent interpersonal and communication skills
  • Exercises initiative, flexibility and good judgement with competing priorities
  • Ability to produce high quality work in accordance with Hospital standards
  • Ability to work well under pressure
  • Ability to use good judgment in assessing difficult situations
  • Eligibility for membership in relevant associations/professional organization considered an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

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